Tech Specialist - Nashville, United States - Fleetcor

Description

3325 Perimeter Hill Dr, Nashville, TN 37211, USA Req #8676What We NeedCorpay is currently looking to hire a Tech Specialist within our NA Fuel division.

This position falls under our Comdata line of business and is located in Nashville, TN.

In this role, you will be responsible for assisting with all technical aspects of customer merchant and third-party interfaces to ensure satisfaction and effective use of products and services.

This may include internal and external service and sales support.

Associates may be assigned to support a specific type of technology to a pool of customers or a specific customer base for support and/or data transfer, connectivity, and transaction processing.

This position may respond to service tickets, inbound emails, and phone calls and work directly with clients to provide day-to-day account support, problem resolution, research, and analysis.

Answering inbound calls.

You will report directly to the Operations Manager and regularly collaborate with other team(s)/department(s).How We WorkAs an Tech Specialist , you will be expected to work in a Hybrid environment.

Corpay will set you up for success by providing:
Assigned workspace in Nashville, TN, home office setup.

Monthly home internet stipendFormal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include:Providing complex technical support and assistance to internal and external customers via phone, email, and any other remote methodsProviding exceptional care and attention to White Glove customersAddressing and responding to customer inquiries on Merchant products and services, operational functions, troubleshooting and maintenanceProviding customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction, including software updatesDocumenting client/customer interaction, including details of inquiries, complaints,comments and actions takenCreating project plans and managing special projects in collaboration with other Merchant teams.

New product launches and automation initiativesSupporting and handling questions and escalations from Technical Representatives, resolving complex issues, approving orders, resolving and close help desk tickets, monitoring connectivity and other real-time customer needs, and offering hours of on-call supportEscalating issues to other resources inside and outside of the companySupporting new product and equipment onboarding and documentationQualifications & SkillsBachelor degree or equivalent experience is required2+ years experience in the field or a related area in a goal-driven & customer-focused environment preferred.

Comfort in pursuing resolutions to complicated customer inquiries using complexresearch methodsExperience in a fast-paced customer relations and/or technical support roleExperience with SQL databaseExperience with NetworkingStrong customer service and office administrative skillsPositive attitude and an engaging businesslike approachExcellent oral and written communication skillsStrong problem-solving and analytical skillsDemonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasksComfort and confidence in interacting with internal and external partners and clients/customersKnowledge of computer software programs and hardware equipmentProficiency with Microsoft Office Suite and WindowsPoint of Sale and Petroleum industry/field experience a plusMedical, Dental & Vision benefits available the 1 st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wideRobust PTO offerings including:
major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesCorpay is an Equal Opportunity Employer.

Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group statusprotected by federal or local law.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:
EEO and Pay Transparency3325 Perimeter Hill Dr, Nashville, TN 37211, USA#J-18808-Ljbffr