Lead Hotel Customer Service Agent, NF-02 - Honolulu, United States - Department Of The Army

Description

Summary

Serves as a Part-time Lead Hotel Customer Service Agent in the Front Office Department of the Hale Koa Hotel.

The first cutoff of applicants will be on Wednesday, April 10, 2024. Additional lists will be pulled after this first cut-off date at the request of the hiring manager.

Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

Duties

As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation.

Ensures manager's directives and plans are communicated and followed and provides status and information reports as required.

Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc.

As working leader. Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis. Assigns guest room, accepts payment, gives receipt and room keys. Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund. Cashes travelers and personal checks and secures credit card authorizations. Sells hotel services such as tickets for events and shows. Provides information on the various hotel services, programs, offerings, and local points of interest. Answers guest inquiries on the general lodging layout, parking, and room features. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Performs all related clerical tasks associated with the above functions.