product knowledge developer - Chicago - beBeeTroubleshotting

    beBeeTroubleshotting
    beBeeTroubleshotting Chicago

    1 day ago

    Job title: Technical Support Specialist

    Description

    Job Overview

    The Technical Support Specialist provides technical support aligned with a specific product vertical to customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. In this role you will be responsible for ensuring that all customer issues are resolved in a timely and professional manner.

    You will have frequent phone and email interaction with our customers requiring development of in-depth technical product knowledge along with exceptional customer service skills..
    • Create tickets to track customer issues
    • Maintain accurate records of all activities and interactions
    This role involves maintaining quality services while working under management oversight.


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