Lead Member Contact Center Representative - Richland, WA
1 month ago

Job summary
The Lead Member Contact Center Representative (MCCR) possess advanced, wide-ranging job knowledge,and has demonstrated the ability to manage significant responsibilities in addition to the Member Contact Center Representative I and II roles.
Responsibilities
- Promotes strong and lasting relationships by providing exceptional member service via all forms of member contact channels (phone, email, chat, and correspondence) including outbound channels.
- Maintains an industry average or higher in net promoter scores.
Job description
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