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Norman

    Front Desk Supervisor - Norman, United States - Noun Hotel

    Noun Hotel
    Noun Hotel Norman, United States

    3 weeks ago

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    Description
    Job Type

    Full-time

    Description


    Job Title:
    Front Desk Supervisor

    We are seeking a highly motivated and customer-oriented Front Desk Supervisor to join our team.

    The ideal candidate will have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.

    As a Front Desk Supervisor, you will be responsible for performing all duties toward the goal of maximizing guest service.


    Responsibilities:

    • Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.
    • Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
    • Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner.
    • Greet visitors who are looking for accommodations and attempt to meet their needs.
    • Set up accurate accounts for each guest checking in according to their preferences (room type, payment method, etc.).
    • Supervise and train front desk staff to ensure excellent customer service.
    • Handle guest complaints and resolve issues in a timely and professional manner.
    • Maintain accurate records of room availability and guest accounts.
    • Ensure the front desk area is clean, organized, and wellstocked with supplies.
    • Assist with other duties as assigned by management.

    Requirements:

    • High school diploma or equivalent.
    • Previous experience in a customer service role, preferably in the hospitality industry.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
    • Strong problemsolving skills and ability to think on your feet.
    • Proficient in Microsoft Office and other computer programs.
    • Ability to work flexible hours, including weekends and holidays.


    If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Supervisor.

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