Sr. Service Manager - North Charleston - PHILLIPS MANAGEMENT GROUP INC

    PHILLIPS MANAGEMENT GROUP INC
    PHILLIPS MANAGEMENT GROUP INC North Charleston

    1 week ago

    Description
    Now Hiring: Sr. Service Manager (with Sign-On Bonus)
    Location: Crescent Pointe Apartments - Charleston, SC
    Position Type: Full-Time | Immediate Opportunity
    Because We Already Know:
    You're the one who keeps it all running.
    You're the person everyone depends on - the one who keeps the team focused, gets the right parts, and knows how it all fits together because you've done it all.
    AtPhillips Management Group (PMG), we see you. We need you.
    We know real success starts with people - that's why we invest in our teams, empower leadership, and build a culture rooted in trust, recognition, and opportunity. Here, your knowledge, work ethic, and innovation won't just be valued - they'll lead the way.
    Your Role: Sr. Service Manager
    As the Sr. Service Manager at Crescent Pointe Apartments , you'll work alongside the Property Manager to ensure our community runs smoothly, looks exceptional, and delivers an outstanding experience for residents. From leading maintenance operations to managing large-scale projects, you'll be the operational heartbeat of a thriving, high-volume property.
    Key Responsibilities
    • Lead, train, and motivate maintenance technicians to deliver quality service and professionalism.
    • Oversee daily operations including service requests, pool care, make-readies, preventative maintenance, and vendor coordination.
    • Utilize OneSite to schedule work orders, record service data, and process invoices accurately.
    • Conduct property inspections and delegate work orders efficiently.
    • Coordinate move-out/move-in processes to maintain readiness and quality standards.
    • Manage vendor bids, equipment orders, and supply inventory.
    • Maintain OSHA, SDS, and EPA compliance documentation.
    • Respond to resident service issues promptly and courteously.
    • Support hands-on maintenance in HVAC, plumbing, carpentry, electrical, and appliance repair.
    • Ensure landscaping, curb appeal, and community standards reflect PMG excellence.
    • Serve as a leader, mentor, and problem-solver for your maintenance team.
    Requirements
    What You Bring to the Team
    • Experience managing maintenance for a large property (400+ units required).
    • High school diploma or GED required.
    • 3+ years of maintenance leadership experience preferred.
    • Strong communication, organization, and customer service skills.
    • Proficiency with computers and property management systems (OneSite experience preferred).
    • Ability to create, track, and manage schedules and invoices digitally.
    • Valid driver's license and reliable transportation.
    • CFC, CPO, or HVAC certifications preferred (not required).
    • A hands-on, can-do attitude - and a passion for doing things right the first time.
    Why Join PMG?
    • Competitive pay + generous sign-on bonus
    • Hands-on training for HVAC, electrical, plumbing, and fire safety
    • Career growth & certification support
    • Comprehensive benefits including health, dental, vision, life, and 401(k) match
    • Generous PTO to support your work-life balance
    • "PMG Gives Back" initiatives - from food drives to community volunteering
    Work Environment & Physical Demands
    • Regularly walk the property and access all building areas.
    • Lift or move equipment and supplies (up to 50 lbs).
    • Participate in an on-call rotation for after-hours emergencies.
    Ready to Lead and Make an Impact?
    If you're an experienced maintenance leader ready to bring your skills to one of Charleston's most dynamic apartment communities, we want to hear from you
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