Regional Maintenance Manager - Saratoga Springs, NY

What you'll be responsible for: · The Regional Maintenance Manager, reporting directly to the Director of Hotel Operations, is responsible for leading facilities and engineering operations across a portfolio of 10 hotel properties in the Northeast. · This role ensures properties ...

Job description

What you'll be responsible for:

The Regional Maintenance Manager, reporting directly to the Director of Hotel Operations, is responsible for leading facilities and engineering operations across a portfolio of 10 hotel properties in the Northeast.

This role ensures properties are maintained to brand, safety, regulatory, and long-term asset preservation standards. The Regional Maintenance Manager drives preventative maintenance execution, compliance readiness, systems adoption, and leadership accountability across the portfolio.

This position is approximately 50% field-based and 50% administrative, with around 60% travel required.

Organizational Structure:

Area Maintenance Managers own day-to-day property maintenance operations whereas the Regional Maintenance Manager owns standards, oversight, accountability, and portfolio-wide consistency.

What This Role Is NOT

To ensure clarity of expectations, this role is not responsible for:

• Acting as the renovation Project Manager
• Providing daily on-site maintenance coverage at properties
• Supervising construction projects beyond advisory input
• Serving as a long-term on-site Chief Engineer
• Backfilling routine labor gaps except during short-term emergencies

This is a leadership and asset preservation role, not a floating technician position.

Essential Duties and Responsibilities

The essential responsibilities include, but are not limited to the following:

Preventative Maintenance & Asset Execution

• Drive 95%+ preventative maintenance completion across the portfolio
• Standardize checklists and PM protocols
• Conduct monthly or bi-monthly property audits
• Identify early signs of asset failure and implement corrective action plans
• Track portfolio-level PM performance and emergency trends

Area Maintenance Manager Leadership

• Lead and support Area Maintenance Managers across all properties
• Conduct weekly L10 cadence calls
• Provide coaching, training, and performance accountability
• Establish consistent standards and execution expectations
• Provide short-term coverage support during absences when necessary

Property Condition Oversight

• Conduct monthly or bi-monthly property walks
• Implement asset condition scoring and documentation
• Identify capital planning needs early
• Ensure post-renovation standards are maintained

Emergency Reduction & Risk Mitigation

• Reduce surprise system failures across the portfolio
• Analyze recurring issues and implement preventative strategies
• Strengthen inspection readiness year-round

Compliance & Regulatory Oversight

• Maintain relationships with DOH, building inspectors, fire officials, and other authorities
• Ensure all properties meet OSHA, pool, health, and safety regulations
• Lead inspection preparation and corrective action processes
• Maintain contractor COIs and compliance documentation

Vendor & Contract Management

• Negotiate and manage vendor contracts (including snow removal and specialty services)
• Standardize preferred vendor relationships
• Recommend cost-saving and efficiency improvements

Systems & Technology Ownership

• Lead full adoption of maintenance software across all properties
• Train Area Maintenance Managers and maintenance teams on proper system usage
• Enforce consistent logging, reporting, and documentation standards
• Audit system accuracy and hold teams accountable
• Utilize system data to identify risk, trends, and operational gaps

Seasonal & Operational Readiness

• Oversee winterization and freeze prevention plans
• Ensure reopening checklists are executed
• Lead pool readiness and seasonal compliance preparation
• Standardize seasonal readiness protocols across properties

Success Measures

• Preventative Maintenance Excellence: 95%+ PM completion rate portfolio-wide with measurable reduction in emergency repairs.
• Inspection Readiness: All properties pass OSHA, DOH, and building inspections with no major violations.
• Emergency Reduction: Year-over-year decrease in unexpected asset failures.
• Leadership Accountability: Area Maintenance Managers consistently executing standardized SOPs and meeting performance expectations.
• Systems Enforcement: Maintenance software fully adopted, consistently used, and audit-ready across all properties.
• Seasonal Preparedness: Properties fully prepared for winter, reopening, and peak seasons without preventable operational disruptions.

Qualifications

• 5+ years of facilities or maintenance leadership experience (hospitality preferred)
• Multi-property oversight experience strongly preferred
• OSHA certification &  pool certification preferred
• Strong knowledge of HVAC, plumbing, electrical, and life safety systems
• Experience leading maintenance managers or senior technicians
• Proven experience implementing standardized processes and systems
• Experience managing vendors and supporting CapEx planning
• Comfortable using reporting dashboards and maintenance software
• Willingness to travel approximately 60%
• Valid driver's license and clean driving record
• Ability to work in varying temperatures and field environments