resident service coordinator - Milwaukee, WI , USA, United States - St. Ann Health and Rehabilitation Center

Description

St Ann Health and Rehab is hiring for a customer service driven Resident Service Coordinator to join our team in Milwaukee, WI. As the Resident Service Coordinator, you will provide the residents and their families with exceptional customer service and ensure the quality in their stay. Our ideal candidate will come with strong customer service skills in Healthcare.

This position is Full-Time, with some evenings and weekends

Responsibility:

• Support the Admissions and Social Service Department in preparing new admissions or discharges


• Support the Life Enrichment Team in encouraging and notify the residents of the daily activities or events


• Answer call lights and conduct room checks


• Ensure the cleanliness and facility presentation is welcoming and safe for all residents and staff


• Conduct regular surveys in all of the departments to ensure quality satisfaction


• Work on projects and other assign tasks

Requirements/Qualifications:

• 2-3 years of strong customer service experience


• Prior experience in long term care or similar setting is strongly prefer


• Strong communication skills


• Ability to work in a diverse and aging population

Why Champion?

Become a part of a Team that enthusiastically supports, recognizes and rewards our team of caring professionals to ensure the best possible outcomes for those entrusted to our care. We offer:

• Competitive Pay


• Employee Referral Program


• Shift Differentials


• PTO and Holiday Pay


• 401K


• Career Growth


• Low staff to patient ratios


• Health, Dental and Vision Benefits


• Life and Disability Insurance


• and much more

The Vision of Champion Care is to transform every residents experience through a culture of dignity, kindness, individuality and excellence as follows:

Dignity:

Every resident, family and staff member will receive the respect they deserve

Kindness:

Treat every resident as if they were your own parent or grandparent

Individuality:

Every resident has a life story that we want to hear and understand

Excellence:

Every resident will receive superior care by qualified professionals

Champion Care is committed to providing the best for our employees, benefits may vary based on the status of the employee. Free Medication Aide training is in funded by Wisconsin Fast Forward grant and partnership with Herzing University. Please see facility for more details.

We're an equal opportunity employer (EOE). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.