Revenue Coordinator - West Palm Beach - Marriott International Inc

    Marriott International Inc
    Marriott International Inc West Palm Beach

    1 week ago

    Description

    Revenue Coordinator

    At The Ben, every corner tells a story. As the Revenue Coordinator, you will be the analytical heartbeat behind our success story-bridging operational excellence and strategic insight. This position is ideal for someone with a strong foundation in reservations who is eager to step into the world of revenue management.

    You will work closely with the Director of Revenue, assisting in daily revenue tasks, managing reservations, and supporting data-driven decisions that help shape the hotel's growth and profitability. This is more than a coordination role-it's a learning journey into the art and science of maximizing performance and elevating the guest experience.

    1. Process and manage individual and group reservations accurately and efficiently.
    2. Respond to guest inquiries regarding availability, rates, and accommodations with professionalism and warmth.
    3. Assist in maintaining rate parity and accuracy across all distribution channels.
    4. Support the Director of Revenue with data entry, reporting, and revenue analysis.
    5. Help prepare daily, weekly, and monthly performance reports.
    6. Audit reservations for accuracy, ensuring proper market segmentation and coding.
    7. Collaborate with Sales, Front Office, and Reservations teams to align on inventory, pricing, and forecast strategies.
    8. Participate in weekly revenue meetings, offering insights and learning from strategic discussions.
    9. Load rates, packages, and restrictions into PMS and CRS systems as directed.
    10. Handle sensitive guest and associate matters with confidentiality, diplomacy, and discretion.
    11. Escalate technical or system-related issues promptly to ensure smooth operations.

    Key Responsibilities:

    • Strong interest in revenue management, analytics, and hospitality strategy.
    • Previous experience in hotel reservations or front office operations preferred.
    • Proficiency in Microsoft Office, particularly Excel; experience with hotel systems such as LightSpeed, MARSHA, One Yield, or EMPOWER a plus.
    • Detail-oriented, organized, and capable of managing multiple priorities with accuracy.
    • Excellent communication skills and a collaborative mindset.
    • Self-motivated with the ability to work both independently and as part of a high-performing team.

    Why You'll Love Working With Us

    As a full-time associate at The Ben, you'll enjoy:

    • Competitive pay ($18-$20)
    • Comprehensive medical, dental, and vision insurance
    • Life and disability coverage
    • 401(k) with company match
    • Tuition assistance
    • Travel and hotel discounts (Marriott & Concord properties)
    • Career development and advancement opportunities-including mentorship into future revenue management roles

    Our Culture: At Concord Hospitality, we are built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. Our Associate First philosophy ensures every team member feels valued, supported, and empowered to grow.


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