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Bellevue

    Desktop Technician with Security Clearance - Bellevue, NE, United States - TEKsystems c/o Allegis Group

    Default job background
    Technology / Internet
    Description
    Seeking an experience desktop support professional capable of responding to customer service requests
    Must be able to interact with clients, project a professional image during desktop visits, as well as when working remotely
    Candidates should have excellent follow through, customer service skills, strong work ethic; results oriented and are able to work independently and within a team environment
    Manage customer services requests to facilitate timely and efficient desktop service
    Coordinate repair times with the customers
    Identify trends in Windows PC baseline
    Resolve and propose corrective action for enterprise implementation
    Participate in direct face-to-face coordination with the customer as required
    Provide Level 2 & 3 problem resolution for all desktop issues related to System Administrator in a Microsoft Windows environment
    Must have experience working and troubleshooting Microsoft operating systems and products (WINXP, Vista, Office products)
    Understands, adheres to, and implements overall security and configuration policies
    Experience with virtual boxes or a virtual environment and a start to finish process approach highly desired.


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