Product Support Engineer III - Frankfort, United States - Sierra Nevada Corporation

Sierra Nevada Corporation Frankfort, United States

3 weeks ago

Description

Product Support Engineer III page is loaded

Product Support Engineer III

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locations

Ft. Campbell, KY

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you As a Product Support Engineer III, you will be using your skills and hands-on expertise to provide terrain data management directly supporting rotorcraft mission planning and data analysis hardware and software, as well as technical support and troubleshooting for our product and system prototypes.

You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide.

The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Responsibilities:
Use skills and real-time expertise to provide technical support and troubleshooting for our products and services at critical or highly sensitive base or remote locations
Directly interface with the USG end user and customer, assessing customer needs and determining the most appropriate technical solution.

Technical responsibilities include support of the deployment of system upgrades to such as technical refresh of systems, technical installation of major hardware/software upgrades, system error detection and correction, and configuration management.

Working under limited supervision providing technical expertise in maintaining, troubleshooting, and upgrading Enhanced Vision Systems.
Terrain data management directly supporting mission planning and analysis hardware and software

Must-haves:
Bachelor's degree in a related field of study and at least 3 years of relevant experience, higher level degree may substitute for experience
Related experience may be considered in lieu of required education
Software engineering experience
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques
Familiarity with network and integration of traditional communications systems and sensors
Working knowledge of computers, networking and data storage (IP networking, network attached storage etc.)
Experience performing Maintenance, Repair, or Overhaul of Avionics Systems (Radar knowledge preferred)
Must be able to lift a minimum of 40 pounds.
Ability to interface with Engineering and Operations in the repair and upgrade of Enhanced Vision Systems
Ability to operate automatic test equipment to locate, diagnose, and repair defective parts and perform routine inspections on systems and equipment
Ability to understand US Army Aviation Maintenance Management Processes and Data Systems
Familiarization with equipment carry-on procedures, equipment chain of custody
Familiarization with DTED terrain data
Cognizant knowledge of airworthiness directives, procedures, and processes
Knowledge/familiarity

with working for a military customer/in a military CONUS garrison environment
Hands-on experience with wireless networks, tactical communications and personal computers
Communication and customer interface skills
Thorough understanding of system level maintenance of networks and communications systems

Preferred:
Working knowledge of operating military units and logistics
Familiarity with the network and integration of traditional communications systems and sensors
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
Experience with RF, vehicle installation and maintenance procedures
Experience working with terrain data management in a mission planning and analysis environment
Hands-on experience with a wide variety of network related tools, concepts, technologies, best practices and security procedures, including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.)

Strong knowledge of IP networking, routing protocols, server-client relationship, and Internet technologies (TCP/IP, DNS, HTTP, SOAP, XML, SNMP, CORBA, LDAP).

Familiarity with the network and integration of traditional communications systems and sensors
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
Experience with RF, vehicle installation and maintenance procedures
Background in the Aerospace and Defense Industry, Government, or US Military
Leadership experience in the military or civilian organization
At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and

more

.

IMPORTANT NOTICE:
This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance.

The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants.

Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team

About SNC

SNC is a trusted global leader in aerospace and national security.

Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electronic spectrum management, and other high capabilities for national security systems across all domains – sea, land, air, space and cyber.

SNC is a next-generation prime at the optimum intersection of commercial, defense and non-traditional contractors.

We are one of the only privately owned mid-tier A&D prime contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule.

It's part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow.

Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.

Visit

to learn more about SNC, its business areas, capabilities, programs, products and services.
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