Asst. Restaurant Manager - Vienna, United States - ClubCorp

Description

Job Description

Leads the food & beverage staff to ensure the department operates efficiently and business goals are achieved

Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and team member needs are met

Collaborate on Marketing and Programming efforts to enhance the guest experience

Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner

Responsible for building and maintaining client relationships to drive repeat business/customer referrals

Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable

Works side by side with staff to train and model appropriate guest service standards

Responsible for interviewing, hiring, coaching, and development of all team members

Evaluates staff performance and takes appropriate corrective action as needed to hold team members accountable

Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members

Responsible for training all team members and ensuring training records are maintained