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    Quality Team Leader - Jacksonville, United States - Mental Health Resource Center

    Mental Health Resource Center
    Mental Health Resource Center Jacksonville, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Benefits/Perks
    • Medical, Dental, and Vision Insurance
    • Life Insurance
    • Disability Insurance
    • 403b
    • PTO
    • Paid Holidays
    • Flexible Spending Account
    • Employee Assistance Program
    Company Overview
    Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

    Job Summary
    The Quality Team Leader will be responsible for development and implementation of a plan for monitoring and reporting the Agencys progress on incorporating certified community behavioral health clinic (CCBHC) standards into service delivery. Emphasis will be on the development of processes for evaluating the use of measurement-based care (MBC) into service planning and delivery and fidelity of evidence-based practices (EPBs).

    Responsibilities
    • Identifies and implements standardized measurement-based and fidelity measurement tools.
    • Assists programs with integrating measurement-based tools in service delivery.
    • Ensures programs are familiar with fidelity measures for evidence-based practices and are able to demonstrate fidelity in documentation.
    • Becomes familiar with Department of Children and Families and Managing Entities guidance documents, monitoring tools, applicable administrative codes, State statutes and contractual requirements and develops mechanisms for monitoring compliance with these documents/requirements.
    • Becomes knowledgeable of Joint Commission requirements and assists programs with compliance with standards.
    • Develops and implements patient record audit forms, aggregates data and provides reports for program management.
    • Provides regular reports that demonstrate the activities of quality coaches.
    • Assesses and monitors competency of agency staff in the use of measurement- based care and evidence-based interventions.
    • Develops and implements processes to measure the overall quality of services provided.
    • Assesses and monitors compliance with implementation of CCBHC standards into service delivery.
    • Becomes proficient in the Electronic Health Record system and serves as a resource for staff in problem solving, pulling reports, and qualitative documentation.
    • Develops processes for quality coaches to perform Electronic Health Record validations including identifying cases that need to be closed due to inactivity.
    • Identifies training needs of programs and works with Trainer to develop trainings in response to assessed needs.
    • Develops processes for coordination of care provided by Designated Collaborating Organizations (DCOs) into service delivery.
    • Conducts individual supervisory sessions with Quality Coaches and assists staff with developing schedules. Monitors productivity, outcomes, and customer satisfaction.
    • Facilitates recruitment, hiring, orientation, retention, evaluation and employee relations actions of staff in coordination with supervisor and the Human Resource Department.
    Qualifications
    • Masters degree in human services, business, education or a healthcare related field required OR Registered Nurse with one year of psychiatric nursing experience
    • One year of experience working in the mental health field or healthcare required.
    • Supervisory experience required.
    • Experience working with adults experiencing serious mental illness is preferred.
    • Experience completing quality improvement or performance improvement projects preferred.
    • Proficiency in Microsoft Office Programs, Excel, Outlook, and the use of the Internet. Must demonstrate proficiency in the MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
    • Strong communication skills are essential and this individual must be able to interact appropriately with internal and external customers, including staff, supervisory staff, surveyors, auditors, SAMHSA staff, and other stakeholders and reviewers.
    Position Details
    This position is a Full Time Days position.

    Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
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