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    Technical Client Sales Support - Germantown, United States - People Link - TeamSoft

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    Description

    Job Description

    Job DescriptionTechnical Client Sales SupportTeamSoft IT Solution's client is looking for a contract Technical Client Sales Support. This position is onsite in Germantown, WI. This contract position pays between $20-$22/hr.Job Summary:
    • Engage with clients to facilitate software subscription renewals, contributing to our impressive 98% retention rate.
    • Keep customers informed through order acknowledgments and provide regular updates on their service requests.
    • Add, change, and maintain customer records in our CRM system (NetSuite) and other software platforms like Salesforce.
    • Handle inbound customer calls and direct them to the appropriate team or resource within the organization.
    • Collaborate with team members across different functions, including order management and subscription services, providing cross-functional support as needed.
    • Participate in various special projects, ensuring high-quality delivery and customer satisfaction.
    Qualifications:
    • 2+ years of client support or business experience, preferably in a technical or software-related field.
    • Proficiency with Microsoft Office (Excel and Word), and experience with CRM and ERP software (NetSuite and Salesforce, or similar).
    • Exceptional ability to handle and resolve customer issues efficiently, knowing when and how to escalate to technical teams.
    • Strong team orientation and collaborative work style.
    • Outstanding communication skills, with the ability to ask insightful questions and understand client needs.
    • Demonstrated organization and time management skills, with strong attention to detail and the ability to multi-task effectively.
    • A great personality is key, as this role involves a significant amount of customer-facing interaction. We are looking for a go-getter who can build and maintain strong client relationships.
    Why TeamSoft IT Solutions?
    • Medical, Dental, Vision & 401k available
    • PTO Program
    • Referral bonus program
    TeamSoft is a nationwide staffing solutions firm founded by four IT professionals. Since 1996, we have dedicated all of our efforts towards advancing excellence within the IT industry. Our team strives to provide a high-quality fit for both employers and job seekers. We take a simplistic but thorough approach to our selection process, which has led us to find the most talented tech professionals for our clients throughout the US.


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