- Engage with clients to facilitate software subscription renewals, contributing to our impressive 98% retention rate.
- Keep customers informed through order acknowledgments and provide regular updates on their service requests.
- Add, change, and maintain customer records in our CRM system (NetSuite) and other software platforms like Salesforce.
- Handle inbound customer calls and direct them to the appropriate team or resource within the organization.
- Collaborate with team members across different functions, including order management and subscription services, providing cross-functional support as needed.
- Participate in various special projects, ensuring high-quality delivery and customer satisfaction.
- 2+ years of client support or business experience, preferably in a technical or software-related field.
- Proficiency with Microsoft Office (Excel and Word), and experience with CRM and ERP software (NetSuite and Salesforce, or similar).
- Exceptional ability to handle and resolve customer issues efficiently, knowing when and how to escalate to technical teams.
- Strong team orientation and collaborative work style.
- Outstanding communication skills, with the ability to ask insightful questions and understand client needs.
- Demonstrated organization and time management skills, with strong attention to detail and the ability to multi-task effectively.
- A great personality is key, as this role involves a significant amount of customer-facing interaction. We are looking for a go-getter who can build and maintain strong client relationships.
- Medical, Dental, Vision & 401k available
- PTO Program
- Referral bonus program
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Builders FirstSource Gaithersburg, United StatesPURPOSE · Assists Outside Sales team in selling building products and services to business and industrial establishments or individuals at sales office, store, showroom, or customer's place of business by performing the following duties. · ESSENTIAL DUTIES AND RESPONSIBILITIES · ...
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ATCC Gaithersburg, United StatesOverview · Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Senior Sales Support Specialist for a flexible hybrid role working 1-2 days per week in the office. Days in office are feasible in either Gaithersburg, M ...
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Retail Sales and Store Support
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