- Completes intake questionnaire process with patients, parent/guardian and/or key sources to identify problems and symptoms leading them to seek treatment.
- Effectively triage patient symptoms, risk level and needs to match them with the most clinically appropriate services, either at Brook Lane or in the community.
- Maintains documentation of services provided in compliance with center policies.
- Disseminates information to appropriate persons/departments and answers feedback to referents in a timely manner.
- Maintains level of generalized knowledge necessary to professionally answer questions regarding Brook Lane Health Services' resources routinely asked by clients as well as the general public.
- Maintains knowledge of available community resources to connect patient's with needed services and supports that are not available at Brook Lane.
- Exemplifies customer service. Maintains a helpful/positive working relationship with all customers (i.e.: patients, coworkers, other departments, outside agencies, etc...). Maintains an appropriate level of involvement with all customers
- Completion of a bachelor's degree in social work or counseling from an accredited university.
- Licensed at the bachelor's level in Maryland LBSW preferred but not required
- Training or experience in working with specialized populations.
- Ability to relate well to a variety of people and situations.
- Ability to relate therapeutically to people in crisis.
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Intake Coordinator Non-Licensed - Hagerstown, United States - Brook Lane Inc
Description
Job Description
Job DescriptionIntake Coordinator - Non-LicensedFull-time Monday through Friday 8:00AM-4:30PM
Functions as a member of the admissions staff to process patients into the Brook Lane system. Accountable for initial and/or emergency evaluations to assess and triage patients, facilitating entry into Brook Lane programs and referrals to community partners.
KEY RESPONSIBILITIES:
·
QUALIFICATIONS:
EOE
