Intermodal Customer Service Representative - Tinley Park, United States - Transplace
Description
** Intermodal Customer Service Representative**
**Job Category****:** Customer Support & Service **Requisition Number****:** INTER006029 Showing 1 location Ensure that customer shipments are delivered on time, and empty containers terminated in a timely manner; that all information is entered accurately, completely and in a timely manner.
**ESSENTIAL FUNCTIONS AND TASKS**
Proactively reviews customer onboarding information for accuracy
Knows customer contract terms
Continuously works to eliminate accessorial charges to provide a more seamless customer experience
Ensures clear dray carrier communication and follow-up regarding on time delivery and timely equipment termination
Schedule delivery appointments in a timely manner
Monitor and trace all shipments
Understands and applies information relating to shipment, shipment status, delivery appointments and additional charges including:
Customer Terms
REZ1 Policy
Celtic International requirements, policies and procedures
Hazardous Materials Load Process
High Value Loads Process
Monitors the system and reports to ensure that all loads are continuously updated with accurate, timely, complete information regarding deliveries
Ensure carrier performance meets customer and Celtic International expectations.
Manage Destination Pools
Participate in Saturday rotation of weekend coverage.
**KNOWLEDGE, EXPERTISE, SKILLS:**
Intermediate Personal Computer Skills, including electronic mail, word processing, spreadsheet, graphics, etc.
Ability to effectively present information in one-on-one situations to customers, clients, coworkers and managers.
Provide necessary updates and support in a friendly, professional manner using the appropriate medium e.g. phone or email depending on the circumstance.
Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions
Understanding of mileage as it relates to the passage of time. The ability to convert standard time to military time and to convert time based on the various time zones within the Continental U.S. and Canada as required. General knowledge of the locations of the 48 continental states and Canada as required. Ability to use the postal zip code to locate the corresponding region of the country.
Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active solution or communication of the need to the appropriate personnel.
Ability to multi-task
Must know when to escalate issues to management
Ability to work both in a team environment and independently
Must be detail-oriented and organized
**EDUCATION**
High School Diploma or general education degree (GED) required
**COMPANY**
Transplace powers one of the largest managed transportation and logistics networks in the world. Its tech-enabled services and solutions platform are backed by the combination of innovative technology and a dedicated team of domain experts, engineers, and data scientists. Transplace is committed to thrilling its customers by consistently improving supply chain performance and providing greater visibility and control of their logistics networks. Companies of all sizes rely on Transplace to deliver trusted outcomes through best-in-class logistics management, strategic capacity, and cross-border services.
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**EEOC**
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
**Skills**
**Preferred**
**Communication** *Expert* **Customer Service** *Expert* **Microsoft Office** *Expert* **Education**
**Preferred**
High School or better in Accounting.
**Experience**