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Technical Services Project Manager - Roanoke, United States - TMEIC
Description
Job # PR23154
Job Title Technical Services Project Manager
Office Location Roanoke, VA or Houston, TX preferred
Business Function/Department Energy & Infrastructure Solutions/Technical Services
Sales Territory, if applicable N/A
General Role Description
Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues
Role Accountabilities
Serve as single point of contact for client service projects, agreements, and spare parts
Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary
Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery
Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met
Provide timely updates on service project performance, status, and client relationship issues to immediate manager.
Recommend and implement risk assessment and abatement plan to meet targets
Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth
Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines
Design competitive and viable technical approaches to resolve client issues
Produce accurate project execution estimates for cost and price evaluations of potential service orders
Develop pricing strategies to maximize service project margins
Evaluate supplier proposals to determine best technical and most economical solution for the application
Identify opportunities, initiate, and execute process improvement initiatives in the organization
Provide individual contributions necessary to meet client and business commitments
Collect, analyze, and regularly report fleet data to management
General Employee Accountabilities
Bring full effort to bear on tasks assigned by manager
Give manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
Exemplify Company Core Values{{:}} Integrity, Client Focus, Team Orientation, and Personal Commitment
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes
Minimum Qualifications
Bachelor's Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience
2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Outlook, Excel, Word, and PowerPoint
Availability to travel domestically and internationally 25% of the time, often on short notice
Preferred Qualifications
5 or more years of project management experience, including capital contracts in excess of $1M per contract
5 or more years of systems or application engineering experience
Demonstrated success in client facing, sales or marketing related
Proficiency in Oracle
Proficiency in MS Projects, Access
Link to TMEIC Corporation Americas website{{:}} https{{:}} To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
