- Greet customers in a friendly and professional manner.
- Help customers choose protection packages for their vehicle by presenting all products and their benefits.
- Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
- Submit deals to bank electronically using appropriate dealer system.
- Enter transactions accurately into ADP and bank approval systems.
- Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
- Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
- Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings.
- Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer's satisfaction.
- Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)
- Assist Sales Team with customer engagement in the sales department during peak traffic times.
- Obtain all appropriate licensing within 90 days from date of hire.
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing - ability to type efficiently to enter accurate information into tracking system
- Mathematics - ability to solve basic math calculations.
- Basic computer skills
- Competencies
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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Description
Dealership:L0426 Suburban Infiniti of Troy
Michigan's largest volume Hyundai dealership is experiencing exponential growth and is in need of an experienced Automotive Finance Manager
The F&I Manager is responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase. In addition, this individual works with lenders to obtain financing approval and completes all vehicle purchases and associated paperwork accurately and on time. The F&I Manager is responsible for following up on and collecting receivables.
