banquet server - Philadelphia, United States - Mississippi Band of Choctaw Indians dba Choctaw Resort Development Enterprise dba Pearl River Resort
Description
Overview:
Responsible for providing Beverage service to all Casino customers in an efficient, courteous and professional manner displaying a high standard of Customer services.
Pearl River Resort Associates are required, on a continual basis to...
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
Responsibilities:
Responsible for prompt, efficient and courteous beverage service to customers in accordance with company policies, procedures and standards.
Performs necessary tasks to service customers, i.e.; taking and filling all beverage orders and assisting in maintaining customers gaming area in a clean and neat manner.
Monitors customer needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
Maintain a good working relationship and provide daily detailed communications with the Beverage Manager, the Beverage Shift Supervisors, Food and Beverages Leaders and other co-workers in producing a smoothly and efficiently run operation.
Maintains assigned area for cleanliness.
Assists other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
Responsible for maintaining a consistent, regular attendance record.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
18 years of age or above.
Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
EDUCATION and/or EXPERIENCE:
High School diploma or GED is preferred.
SPECIAL QUALIFICATIONS:
Strong organizational and interpersonal skills required. Must be Serv-Safe certified or certifiable with-in 180 days. Must be C.A.R.E. (Controlling Alcohol Risks Effectively) certified before starting to work. A valid Driver's License and good driving record – with two or less moving violations within a 12 month period and no DUI or suspended license within the last 3 years is preferred.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees and one on one.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.
Essential responsibilities include light to moderate physical ability such as lift or maneuver at least forty (40) pounds. Perform position responsibilities and excessive standing/walking 100% of the shift and/or essential functions on slippery or wet surfaces. Must be able to work while wearing latex, vinyl, or rubber gloves. Bending, stooping and stretching of arms during assigned shift.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.
Hospitality|Food & Beverage|Waiting & Bar Staff|Server