- Answer and manage all calls that come into the switchboard and assist the caller or place as directed.
- Liaison between patients and clinical staff, and inform patients of possible delays.
- Check-in and register all patients for EHC by greeting them professionally and courteously.
- Verify, input, and update all patient insurance and demographic information accurately at every patient visit.
- Collect a copy of, or scan insurance cards into an electronic system.
- Maintain confidentiality at all times per HIPAA laws.
- Receive and convey messages accurately in writing, verbally, and electronically.
- Inform patients of the cost of care, including co-pays, sliding fee scale, and self-pay accounts.
- Collect payment from patients at the time of the visit and record each transaction into the system.
- Work with the Billing Office to enhance the revenue cycle.
- Assist patients as needed for help to complete appropriate forms accurately, get a wheelchair, or just someone to lean on for stability.
- Schedule and reschedule all appointments in person, over the phone, and by request of the provider.
- Manage /update schedules regularly including patients on the "wait list", for providers and staff to keep providers' schedules filled.
- Blocking out schedules for vacations, holidays, and time off. Notify all patients by phone or letter of rescheduled appointment dates.
- Triage calls from pharmacies, other providers, and patients.
- Maintain patient medical charts either paper or electronic. Learn and adhere to guidelines regarding documenting in patient charts.
- Prepare charts for the day which may include medication and problem lists, lab work results, and/or other test results that the provider may need.
- Anticipate what the provider may need and make sure it is available.
- Maintain the medication list in the patient chart as changes are made.
- Give out samples to patients as directed by the provider and maintain sample log.
- Greet pharmaceutical reps and let providers know they are here. Take any samples they have and store them in the sample closet.
- Take information regarding medication refills for non-controlled substances, enter into the HER, and send to the pharmacy as a provider delegate.
- Fax documents to Athena and process documents into the patient chart.
- Sort and open mail. Maintain a supply of stamps.
- Maintain clean original forms in files and make copies as appropriate.
- Obtain signatures from patients when they pick up prescriptions for Schedule II drugs, fax to Athena and process, and give a copy to the office manager.
- Maintain cleanliness of the business office, and waiting room and as necessary or requested by the provider assist in maintaining the general cleanliness of other parts of the clinic.
- Work as a team player (by treating everyone with the same respect) while having the ability to multi-task with all co-workers.
- Attend and participate in professional development required meetings.
- Perform other duties asked by all persons in a supervisor position in a continuously changing medical practice.
- Fill in as a screener as needed.
- Train and fill in, in the business office.
- At the end of the day; TOS/Reconcile and verify all collected funds.
- Review the medical schedules to make changes if needed, and complete all unfinished tasks that must be done that day.
- Empty recycle bins, lock windows, doors, and drawers, turn off PCs, TVs, lights, and machines, and make sure all patients are out of the building before you leave.
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Patient Service Representative - Machias, United States - Eastport Health Care, Inc.
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Description
Title: Patient Service Representative, Per-DiemPosition Category: Hourly/Non-exemptSupervisor: Patient Services SupervisorPosition Description: Answer switchboard calls and check patients/clientele in/out of the facility. Making appointments, receiving payments, responding to requests for information, updating patient information, taking information for prescriptions, and floating and filling rolls as defined and needed by the Patient Services Supervisor, are some of the general functions required of the person in this position.
All EHC employees are expected to engage and be active participants in quality improvement projects and efforts, risk identification and reporting attend training and meetings as requested, and contribute to overall team spirit and cooperation. Employee contributions in this regard are valued and necessary for the organization's successful care of our patients/clients.
Duties/Responsibilities:
