Welcome Specialist - St Louis - Gateway Region YMCA

    Gateway Region YMCA
    Gateway Region YMCA St Louis

    1 week ago

    Description
  • Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
  • Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
  • Greet, Interview and tour future members
  • Create outbound calls and emails to generate future members to tour center
  • Follow up on membership inquiries
  • Responsible for tracking and reporting on all tours that result in membership
  • Responsible for follow up of all non-joins within specified time
  • Process all memberships via membership software systems and ensure all processes are followed
  • Schedule all new members for their MYFITness Appointment
  • Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
  • Prospects all non-member program users
  • Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
  • Track and provide number of "quality" conversations, program enrollments, MYFITness enrollments
  • Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
  • Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
  • Assist with center and association member appreciation and recognition event(s) and program(s)
  • Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
  • Performs all other duties as assigned.
    • The YMCA Welcomes a Diverse Workforce
    Equal Opportunity Employer M/F/D/V
    The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
    Requirements
    • Minimum 18 years of age
    • High school diploma or equivalent required
    • Previous sales experience preferred
    • Passion, enthusiasm, and commitment to the mission and cause of the YMCA
    • An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our Centers
    • Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
    • A team player who can develop harmonious relationships with staff, members, guests and volunteers
    • Solid computer skills (Microsoft Office and internet usage)
    • Excellent analytical and abstract reasoning skills, plus excellent organization skills
    • Superior conflict resolution skills, sound judgment, initiative and independent thinking
    Full Compensation Package (when applicable):
    • 403(b) Retirement Savings
    • Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
    • 20% Discount on tuition at Missouri Baptist University
    • Free individual membership to YMCA nationwide
    • Discounts on YMCA programs
    • Discounts on YMCA Childcare

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