Supervisory Medical Support Assistant - Richmond, United States - Department Of Veterans Affairs

Description

Summary

The incumbent serves as a Medical Support Assistant Supervisor in the Neurology Service. She/He works at a teaching hospital affiliated with the Virginia Commonwealth University at the U.S. Department of Veterans Affairs (VA) Medical Center, Richmond, VA and will supervise MSA teams in Neurology Service, supporting all of the subspecialties.

Duties

Duties include but are not limited to:

• Assigning and evaluating the work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs.
• Making recommendations on selections.
• Monitoring metrics and evaluating performance, and taking disciplinary action when necessary.
• Responsible for the planning and directing the MSA's activities.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Other duties as assigned.