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- Communicate proactively and quickly to Planners, CSRs, and Drivers.
- Build relationships with Drivers to understand their expectations and preferences.
- Manages revenue and mileage goals for each driver and the fleet as a whole. Counsels drivers who are not meeting metric goals/expectations. Directly influences the routes assigned to the drivers for optimal success for the driver and company.
- Oversees MPG performance for each driver and fleet as a whole. Coaches all drivers who perform below MPG goals/expectations.
- Help Drivers experience good weeks and good weekends
- Determines which drivers may require termination based on poor performance.
- Update ETA's accurately and timely.
- Update Total Mail accurately and timely
- Alertly manage phone calls and phone messages
- Provide warnings to CSRs and Planners when a Driver is going to be late or if the Driver has been sitting too long (detention) at a location.
- Ensure the Driver performs safely.
- Check in on all Drivers by 9:00am.
- Regular and predictable attendance
- Focus on good starts to each week (Monday mornings).
- Help the Driver understand the plan. And look ahead for the Driver ensuring that he/she will have a good week.
- Sell the loads to the Drivers
- Ensure Driver's acceptance of a load.
- Establish clear expectations for Drivers when they first begin at Venture Transport.
- Counsel/mentor/lead drivers
- Update Expirations and Driver Statuses accurately and timely
- Help Safety and Maintenance departments with safe equipment.
- Utilize Trip Alert to quickly evaluate "red flag" situations.
- Comply with company policies and procedures and all applicable laws and regulations.
- Additional duties as assigned Requirements
- Bachelor's Degree or commensurate industry experience.
- Bachelor's degree, preferably in Logistics, Supply Chain, Transportation, Business, or any combination and experience, which would provide equivalent background
- Knowledgeable of the Transportation, Operations, and/or Logistics industries
- Ability to resolve conflict and problems diplomatically
- Ability to handle criticism positively without emotion
- Knowledge of TMW Office Suite
Driver Manager - Cicero, United States - Venture
Description
POSITION SUMMARY
2nd Shift 2:00PM to 11:00PM
Company Driver Managers focus on representing the best interests of both the Driver and the company.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE:
REQUIRED EDUCATION / EXPERIENCE
PREFERRED EDUCATION / EXPERIENCE
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)