Jobs
>
Tampa

    Sales & Service Manager - Tampa, United States - New York Life Insurance Co

    New York Life Insurance Co
    New York Life Insurance Co Tampa, United States

    1 week ago

    Default job background
    Description

    Location Designation: Hybrid - 3 days per week

    When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

    This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

    Supervises a sales team in the Sales and Service organization. Provides coaching, mentorship and feedback and direction to Sales and Service Agents. Responsible for leading daily activities of the team and coordinating service delivery for the department. Hire, train, coach, and mentor staff and proactively participate in staff development. Ensure the department meets all contractual service level agreements and identified business metrics. Responds to Member inquiries or complaints as needed.

  • Lead and manage a virtual team of sales and service representatives.
  • Monitor, evaluate, and provide feedback on representative calls and outbound calls.
  • Ensure quality goals and metrics met.
  • Ensure Customer Experience is met through customer satisfaction surveys and sentiment metrics.
  • Meet or exceed individual, team, and department productivity and effectiveness goals.
  • Review and prepare individual and unit productivity reports on a daily, weekly, and monthly basis.
  • Coordinate and deliver communication to staff via regular team meetings, 1:1's and presentations.
  • Coordinate department activities and events, as necessary.
  • Maintain current knowledge on life insurance related issues.
  • Maintain knowledge of processes and procedures to effectively deliver exceptional customer service.
  • Provide guidance to sales and service representatives on technical and procedural issues.
  • Responsible for all personnel matters such as hiring, coaching, developing, training, conducting performance evaluations, and approving schedule changes and vacation, attendance and overtime matters.
  • Interaction and coordination of customer and staff resolutions with other departments on a daily basis.
  • Responsible for decision making on customer related matters.

    • Requirements:

  • Bachelor's degree or equivalent experience required.
  • Strong motivational, organizational and communication skills (both oral and written).
  • Strong time-management skills.
  • Working knowledge of sales and customer service processes and KPI's.
  • Working knowledge of contact center technologies and tools including workforce management tools, forecasting.
  • 2 to 3 years financial service/insurance industry experience.
  • Ability to work independently and as part of the management team.
  • Strong problem solving and analytical skills.
  • Experience handling tasks, complaints, problems, and assignments in a call center environment.
  • Strong computer skills required.
  • Life and Variable Annuities License (#214) or ability to obtain in 90 days.
  • Familiarity with scheduling and forecasting in a customer service and sales environment
  • 3-5 years management experience required.
  • Sales experience preferred.
  • Working knowledge of the Wilson consultative sales treatment preferred
  • Experience leading virtual teams

    • This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

    #LI-KH1
    #LI-HYBRID

    Salary range: $55,000-$85,000

    Overtime eligible: Exempt

    Discretionary bonus eligible: Yes

    Sales bonus eligible: No

  • Environmental Pest Service, LLC

    Service Manager

    1 week ago

    Environmental Pest Service, LLC Tampa, United States

    ** Service Manager** · **Job Category****:** Operations **Requisition Number****:** SERVI01151 Showing 1 location **Job Details** · **Description** · As your **LOCAL**, **DIVERSE**, and **ECO-FRIENDLY** pest control company, we pride ourselves on taking care of our customers, ...

  • Ultimate Staffing

    Assistant Service Manager

    1 week ago

    Ultimate Staffing Tampa, United States

    ESSENTIAL DUTIES & RESPONSIBILITIES · Responsible to the Maintenance Manager. Role entails providing oversight in the execution of service tasks within their area of responsibility. The Assistant Manager is responsible for establishing and maintaining a professional and positive ...

  • Safe Touch

    Service Manager

    3 weeks ago

    Safe Touch Tampa, United States

    Job Description · Job Description · Service Manager -Commercial & Guarding · SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of its success. Join our team and become part of a culture dedicated to excelle ...

  • Pyramid Global Hospitality

    Conference Services Manager

    2 weeks ago

    Pyramid Global Hospitality Tampa, United States Full time

    Overview · We are looking for a highly motivated and analytical individual with experience in creating and managing luxury catering events to join our team as Conference Sales Manager. The Conference Sales Manager is a key position that will be responsible for selling revenue gen ...

  • Udr, Inc.

    Service Manager

    1 week ago

    Udr, Inc. Tampa, United States

    GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position's time is involved in leading, managing and completing routine, daily tasks and projects. This position is responsible for ensuring the physical aspects o ...

  • Franklin Street

    Client Services Manager

    1 week ago

    Franklin Street Tampa, United States

    Franklin Street is currently seeking a Client Services Manager to join our team in Tampa, FL. · The ideal candidate must possess 3-5+ years of administrative experience or a Bachelor of Science or Bachelor of Arts. Professional level proficiency in computer skills including MS Of ...

  • Alsco

    Service Manager

    1 week ago

    Alsco Tampa, United States

    ** Service Manager** · **Job Category****:** Service **Requisition Number****:** SERVI21035 Showing 1 location **Job Details** · **Description** · Classification: · Exempt · Job Summary: · The Service Manager is responsible to meet or exceed Service department goals at a br ...

  • Park's Motor Group

    Service Manager

    3 days ago

    Park's Motor Group Tampa, United States

    A prominent dealer group located in the Tampa Bay area is seeking an experienced automotive Service Manager to lead our Service team. This is a rare opportunity that is a result of growth and retirement within the organization. · Our dealer group values work-life balance, a pos ...

  • Cummins

    Service Manager

    3 weeks ago

    Cummins Tampa, United States

    Service Manager · Description · Service Manager · Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. ...

  • Sciens Building Solutions

    Service Manager

    1 week ago

    Sciens Building Solutions Tampa, United States

    ** Service Manager** · **Job Category****:** Operations **Requisition Number****:** SERVI001467 Showing 1 location **Job Details** · **Description** · **THE POSITION IN A NUTSHELL** · Sciens Building Solutions is seeking a Service Manager who is a positive change agent and ca ...

  • Certified Fleet Services

    Service Manager

    2 weeks ago

    Certified Fleet Services Tampa, United States Full time

    Service Manager Job Description: · As a Service Manager for our Certified Fleet Service, you will be responsible for the efficient and effective management of our maintenance and repair operations. You will lead a team of skilled technicians and support staff to ensure that all ...

  • Evoqua Water Technologies

    Service Manager

    3 weeks ago

    Evoqua Water Technologies Tampa, United States

    About Evoqua Water Technologies · We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and ...

  • CBFS Hyde Park

    Service Manager

    2 weeks ago

    CBFS Hyde Park Tampa, United States

    Job Description · Job DescriptionThree Oaks Hospitality's collection of community-driven restaurants and bars is seeking a motivated and outgoing individual to fill the role of Service Manager. The restaurant manager will work under the direction of the General Manager and fulfil ...

  • Popeyes

    Service Manager

    2 weeks ago

    Popeyes Tampa, United States

    We are seeking an Service Manager to join our team You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborativ ...

  • D.H. Pace Company, Inc.

    Service Manager

    1 week ago

    D.H. Pace Company, Inc. Tampa, United States

    Job Description · Job DescriptionDH Pace Company, Inc. aspires to hire a Service Manager in Tampa, FL who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with ...

  • DH Pace

    Service Manager

    5 days ago

    DH Pace Tampa, United States

    DH Pace Company, Inc. aspires to hire aService Managerin Tampa, FL who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfaci ...

  • Parks Motor Group - Tampa Bay

    Service Manager

    2 weeks ago

    Parks Motor Group - Tampa Bay Tampa, United States

    Job Description · Job DescriptionA prominent dealer group located in the Tampa Bay area is seeking an experienced automotive Service Manager to lead our Service team. This is a rare opportunity that is a result of growth and retirement within the organization. · Our dealer group ...

  • Air Culinaire Worldwide

    Guest Services Operations Manager

    1 day ago

    Air Culinaire Worldwide Tampa, United States Full time US

    On-Site position · Work location: Tampa, FL Job Purpose: · The Operations Manager, Guest Services is responsible to provide impeccable service to our clients, vendors and employees by professionally managing all service requests. Further responsibilities include building loyal ...

  • Imperium Data

    Managed Services Specialist II

    4 weeks ago

    Imperium Data Tampa, United States

    Internal Title - MSP NOC Support Engineer II · Position Summary: · At Imperium Data , we're seeking for an exceptionally talented Level II MSP Engineer to become an integral part of our team. This position plays a crucial role in providing top-tier technical support and guidance ...

  • BayCare Health System

    Manager Medical Staff Services

    6 days ago

    BayCare Health System Tampa, United States

    Join the team that is revolutionizing health care – BayCare Health System · Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team membe ...