Senior Technical Support Analyst - Trenton, United States - Brookdale Associates Inc

Brookdale Associates Inc Trenton, United States

4 weeks ago

Description

The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.

Primary IT Systems Support Responsibilities:

Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.

Administration knowledge of Windows 10/11, Server 2019 or newer
Ability to write Windows batch, PowerShell or Python scripts.
Administration of Enterprise batch scheduler a strong plus
Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas
Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments.
Perform demonstrations of technology solutions to Staff.
Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues
A+, Security+, Network+, Apple and/or Microsoft certification
Ability to effectively communicate verbally and in writing
General Hardware Support (Desktop/Laptop, Mobile Device)
ServiceNow, ITSM or other major Ticketing System experience a strong plus

Qualifications:
Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities.

Education and/or Experience:
Minimum of 5 years of previous experience

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