- High School diploma or equivalent is required; bachelor's degree or college coursework is preferred.
- Experience in a hotel or a related field required.
- Supervisory experience in a hotel or a related field is also preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.
- Comprehensive knowledge of the field's concepts and principles.
- Performs complex tasks typically following established processes.
- Leads and directs the work of other associates.
- Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting strategic planning and procedural change.
- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Answer all incoming calls promptly in a friendly efficient and courteous manner.
- Be able to answer guest inquiries about hotel services facilities and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
- Communicate and work closely with the Sales Department concerning group bookings.
- Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports.
- Handle all special reservations to include V.I.P. reservations packages and discounts.
- Compile and input all necessary information for the required Rooms Merchandising meetings.
- Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
- Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
- Associates must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
- Complete forecasts as required by management.
- Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
- Perform any other duties as requested by management.
- Attend meetings as required by management.
- Be able to perform all duties of Reservations Agent and assist as needed at front desk.
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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Group Housing Supervisor - Orlando, United States - Doubletree Orlando
Description
Job Summary:
The Reservations Supervisor oversees a team of agents and helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to Aimbridge Hospitality standards. This position may also perform similar functions of the Reservation Agents they help support. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.
Responsibilities:QUALIFICATIONS:
JOB RESPONSIBILITIES:
Our DoubleTree by Hilton at the Entrance to Universal Orlando, offers modern guest rooms and comforting amenities. Guests can enjoy our signature chocolate chip cookie, and know that this welcoming gift is only a taste of the warm, personal service they will experience.
Just steps from Universal Orlando Resort, our hotel is within walking distance of Universal Studios Florida, Universals Islands of Adventure, Universals Volcano Bay Water Theme Park and Universal CityWalk. We are also a short distance from all of Orlando's popular attractions, like The Mall at Millenia, Premium Outlets Orlando, SeaWorld Orlando, Walt Disney World Resorts, Camping World Stadium, Amway Center, home of the Orlando Magic, and Exploria Stadium, home of the Orlando City and Orlando Pride soccer teams.
Our full-service hotel features several dining options on property, including a full-service Starbucks and our Sunshine Caf, offering a full breakfast buffet and made to order omelets. From tasty burgers to pizza made with fresh dough, Pizza, Burgers and More satisfies our guests all-day cravings. And in the evening, they can enjoy a delicious dinner and drinks at our American Grill and Bar, serving American cuisine.
We also offer a 24-hour fitness center, a junior Olympic sized pool, kids splash area, and an oversized whirlpool tub. Our property can host large meetings with 63,000 sq. ft. of flexible meeting space, including 19,624 sq. ft. of exhibit space.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
