Service Desk - Corvallis, United States - Oregon State University

Description

Position Summary

This recruitment will be used to fill approximately 20 part-time (a maximum of 24 hours per week) Student Technician positions within University Information & Technology Service Desk at Oregon State University (OSU). Prospective applicants will be contacted via e-mail on or after 4/19/24. UITSD is a diverse organization made up of 80+ student employees and 8 full-time staff of varying backgrounds working in several functional areas. Service Desk student technicians are the first line of technical support to the OSU community.
• Data Statement: UIT has a commitment to deliver data as a strategic working asset and to enable data informed decision making across OSU. UIT leaders and staff will lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.
• DEI Statement: UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work.
• Security Statement: Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and outreach and engagement. All OSU IT professionals have a direct responsibility to provision high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community. Position Duties

Help OSU community members with their technology needs via phone, email or in-person

Provide excellent customer service

Participate in a team-oriented environment

Research and troubleshoot technology issues and questions

Configure and repair computers

Install software

Document customer requests

Write documentation

Help with cleaning and maintenance of work spaces

Help train other technicians

Other duties as assigned

Minimum Qualifications Full Employment Eligibility Requirements can be found here:

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study

Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment

Must meet the applicable minimal enrollment standardHigh School student: Regularly enrolled in a high school or participating in a home-schooling programUndergraduate and post-baccalaureate student: 6 credit hours per termUndergraduate international student: 12 credit hours per term*Graduate student officially admitted to Graduate School: 5 credit hours per termGraduate international student officially admitted to Graduate School: 9 credit hours per term*

*International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications

Able to work at least 10 hours/week

Must have at least one full year left of school before graduating (i.e, must not graduate or finish program before the end of Spring term 2025).

Willing to provide excellent customer service

Communicates well in-person and in writing

Willing to learn new things and interested in at least one area of technology

Attention to detail and excellent follow-through

Ability to attend work regularly and on-time

Good problem-solving skills & decision-making ability

Basic computer skills

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Preferred (Special) Qualifications

Fluency in a second language is appreciated but not required.

Working Conditions / Work Schedule