Automotive Office/Service Manager - Upper Marlboro, MD
2 days ago
Job description
Overview
We are seeking a dynamic and highly organized Automotive Office/Service Manager to join our team This vital role combines administrative expertise with exceptional customer service skills to ensure the smooth operation of our automotive service department. As the face of our office, you will manage daily office functions, coordinate service appointments, and support both staff and customers with professionalism and enthusiasm. If you thrive in a fast-paced environment, excel at multitasking, and have a passion for delivering outstanding service, this is the perfect opportunity to grow your career in the automotive industry
Responsibilities
- Manage front desk operations, including greeting customers and directing phone calls using multi-line phone systems
- Schedule and confirm service appointments, ensuring efficient workflow and customer satisfaction
- Handle administrative tasks such as data entry, filing, and maintaining accurate records using Microsoft Office and Google Workspace tools
- Support office management duties including calendar management, time management, and organization of documents
- Provide exceptional customer support by addressing inquiries, offering solutions, and maintaining positive relationships
- Assist with bookkeeping tasks using QuickBooks or similar software to track invoices, payments, and expenses
- Maintain professional phone etiquette and ensure all communications are clear, courteous, and professional
- Coordinate with technicians and staff to ensure timely completion of services and proper documentation of work performed
- Proofread reports, correspondence, and other documents for accuracy and clarity
- Support clerical functions such as typing reports, managing files, and organizing office supplies
- Write-up and or approve estimates
- File claims to insurance companies and or warranty companies
- track parts and vehicle inventory
- Set monthly targets and develop processes to achieve set goals
- Open/Closs business
Requirements
- Proven experience in office management or administrative roles within an automotive or related industry
- Strong computer skills including proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, data entry, and computer literacy
- Excellent organizational skills with the ability to prioritize tasks effectively in a busy environment
- Bilingual abilities are highly preferred to assist diverse customer needs
- Experience with QuickBooks or bookkeeping software is a plus
- Exceptional customer service skills with a friendly demeanor and strong phone etiquette
- Previous clerical experience including filing, proofreading, calendar management, and document organization
- Knowledge of multi-line phone systems and office equipment operation
- Ability to handle sensitive information discreetly while maintaining professionalism at all times
- Personal assistant or medical/dental receptionist experience is advantageous but not required
Join us in delivering top-tier service while managing a vibrant office environment We value energetic team players who are eager to contribute their skills in a rewarding setting. All positions are paid roles committed to fostering growth and excellence in the automotive industry.
Pay: $38, $63,830.65 per year
Work Location: In person
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