Resolution Specialist - Holland, MI
1 month ago
Job summary
Join the Future of Workspace Innovation at Haworth Are you ready to shape the future of how people work live and thrive At Haworth we re not just creating furniture we re revolutionizing the way the world interacts with spaces As a global pioneer in workspace design since 1948 we ve been pushing boundaries and redefining possibilities for over seven decades We are currently looking for Resolution Specialists to join our team in Holland MI
+Responsibilities
- Lead the resolution of complex customer escalations and disputes involving multiple departments and stakeholders Develop and implement strategies to proactively address recurring customer issues and minimize escalations Analyze customer data to identify trends root causes of issues and opportunities for process improvements Build strong relationships with key customers to ensure satisfaction loyalty Lead cross-functional teams including mentoring coaching Resolution Specialists Stay informed about industry trends best practices emerging technologies in customer service order resolution Must be able perform all essential job functions without accommodation Uses office automation software tools used Haworth office environment Performs other duties within scope as assigned
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Job description
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