Engineering Manager-Product Support Split Systems - Alpharetta, United States - LG

Description

Engineering Manager-Product Support Split Systems

Our Mission is to be #1 by creating a better life for our customers.

At LG Electronics, we make products and services that make lives better, easier and happier through increased functionality and fun.

Put simply, we offer the latest innovations to make "Life Good" As a global leader, we strive for greatness not only in the products we make but in our people.

That is why we are currently seeking the newest innovator to join our dynamic team as an Engineering Manager- Product Support Split Systems located in Alpharetta, Georgia This role is on-site in our office.

What we can offer:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach

The Opportunity:

The Opportunity:

As an Air Solutions Product Support Manager, you will manage a team of Product Support Engineers support the sales team with product support inquiries as well as develop Product and Applications Materials.

Additionally, you will support Product Management with industry and application knowledge and help develop requirements for future developments.

The Air Solutions Product Support Manager will be part of a team responsible for Air Source VRF systems, Water Source VRF systems, Single Split systems, Multi Split systems, respective Indoor Units and Heat Recovery Units.

What You'll Do:

Principal Duties and Responsibilities:
Manage LGEUS Split System Product Support Engineering Team to ensure key engineering team initiatives are met in the following areas:

• Product support and application
• Identify strategic product needs and requirements to feed Product Management
• Develop application scenarios and requirements to support the business/technical case with Product Management
• Provide technical review for new/existing products and materials.
• Review product design against product requirements
• Develop competitive product and application strategies.
• Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, etc.
• Support product compliance and code application
• DOE, AHRI, UL, building code, and other requirement considerations.
• Product applications and knowledge transfer
• Support proper split system product application and knowledge transfer to field through creating applications materials, providing product/applications training to sales and reps, and working with sales and reps on specific applications challenges.
• Support/collaborate with operations team escalated aftermarket support.
• Industry and Market
• Keep track of industry developments, competitive products, and overall industry movement to ensure alignment of product and application strategy.
• Be aware of developments in standards committees to ensure LG can meet coming code changes.
• Continued discussion with sales team and reps to keep up with market developments and gather information to further develop competitive product and application strategies.
• Track regulatory developments and influence testing and certification standard developments that affect product categories.
• Promote Personnel Growth
• Identify opportunities for Engineers to be involved in job meetings, rep training/information gathering, ASHRAE presentations, and other areas that promote LG's technology.
• Promote career development opportunities and consider career paths for team members.

Required Skills

• Bachelor of Science in Mechanical Engineering, Electrical Engineering or equivalent
• Minimum 5 years' experience in US commercial and/or residential HVAC industry
• Experience in the following would be a plus
• Technical product applications support
• Successful history of interaction with factory R&D teams
• Heat pump systems
• Experience as Applications Engineer or other related experience such as Consulting Engineer, Contracting, Sales, or Product Management
• Management of direct reports

At LG Electronics, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected.

We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law or other protected traits/characteristics.

Consistent with our commitment to providing equal opportunity and embracing diversity, we have implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, we believe that pay transparency is a key part of diversity, equity, and inclusion.

Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs.

We consider geographic pay differentials in final offers.

Because we operate in many geographies and have many business units across the United States, where applicable, may not reflect the specific business or geography differential that will apply to the final offer.

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