Specialist I, Repossession - South Jordan, United States - Merrick Bank

Description

Job Description

Job DescriptionMerrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. Give Yourself Credit, Work at Merrick

The Specialist I coordinates and has responsibility for the activity of repossession, recovery, and liquidation of collateral for the Recreation Lending portfolio's secured accounts. This person is also accountable to ensure that the Recreation Lending collection policies and procedures are followed in accordance with state and federal laws and practices. The following specific duties and functions apply to the Specialist I position:

Essential Functions:

• Assigns collateral Out for Repossession
• Assists in basic skip level action, i.e., internet, social media, etc....
• Ensures compliance with all federal and state collection laws and applicable lending regulations as they apply to the Bank and Recreation Lending Team.
• Processes repossession titles
• Processes customer correspondence in accordance with applicable state and federal regulations
• Maintains strong relationships with all repossession, transportation and auction vendors
• Assists in maintaining proper tracking of all collateral, including bankruptcy accounts
• Scans, renames and files all customer account related documentation into customer folders
• Assists in pulling NADA values as needed
• Updates customer accounts and other detail within the system of record
• Assists in preparing and sending Repossession & Remarketing related letters/mail
• Assists in preparing and mailing Repossession & Remarketing related titles to Auction vendors
• Fulfills other tasks and functions as assigned by leadership

Compliance with Laws & Regulations:

• Responsible for complying with all of the Bank's internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Education and Experience:

• High School Diploma is required.
• One (1) year work experience is preferred.

Summary of Qualifications:

• Working knowledge of repossession and remarketing operations is preferred, but not required.
• Knowledge of federal and state collection, banking, lending and bankruptcy laws and regulations for the non-prime credit segment.
• Experience and demonstrated skill with Microsoft Office Suite (Word, Excel, etc....), e-mail, and database software.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to work effectively under pressure. Skilled at handling a variety of assignments simultaneously. Flexibility with a willingness to work at a rapid pace within strict time frames.
• Communicates effectively both orally and in writing, including negotiation skills; presents ideas in a clear, concise, understandable, and organized manner.
• Effective planning, organization, time management, and problem-solving skills. High level of accountability for work with limited supervision. High degree of accuracy and trust are required.
• Completes all Essential Functions with a professional demeanor.
• Willingness and ability to engage in continuing education in support of the business.
• Consistent demonstration of the company's C.R.I.T.I.C.A.L. values

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including drug testing and employment/personal references.

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