Software Product Support Engineer - Tualatin

Only for registered members Tualatin, United States

1 month ago

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The group you'll be a part of In the Global Products Group we are dedicated to excellence in the design and engineering of Lam's etch and deposition products We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry The impact you'll make As a Software Engineer at Lam you will be at the forefront of innovation by designing developing and troubleshooting and debugging software programs Your role is pivotal in developing software tools that support design infrastructure and technology platforms Your expertise will determine hardware compatibility and influence design ensuring seamless integration between software and hardware In this role you'll make an impact across Lam's entire product portfolio of equipment working within our centralized software engineering team collaborating with some of the brightest minds in the industry What You'll Do Provide software support for Lam's Etch/Deposition tools and associated software applications for field deployment to multiple customers Act as interface between regional support SW Engineering for customer escalation management that include Spec Reviews Software solution deliverables upgrades Support activities include installing troubleshooting/debugging creating technical documentation conducting training sessions extending physical participating Fremon labs evaluating Concept Feasibility Alpha form fit function or pilot equipment manufacturing Interact cross-functional teams promptly resolving requests Technical documentation includes capturing data installation enabling configuration maintenance activities creating/delivering presentations stakeholder management Participate meetings such Concept Feasibility Alpha & Beta Readiness meetings Customer Escalation review Critical Design Review meetings Adhere culture core values Other activities including assurance continuous integrated testing development practices methods using standard program management processes Travel may expected due support.


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