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    Support Representative - Sun City West, United States - Optum

    Optum
    Optum Sun City West, United States

    2 weeks ago

    Optum background
    Description

    Optum is a worldwide organization dedicated to improving the well-being of millions of individuals around the world through advanced technology. Collaborating with our team means directly enhancing health outcomes by connecting people with essential care, pharmacy benefits, data, and resources for their well-being. Here, you'll be part of a diverse and inclusive culture, surrounded by talented colleagues offering comprehensive benefits and numerous opportunities for career growth. Be ready to make a meaningful difference in the communities we serve while contributing to the advancement of health equity globally. Join us and start Caring. Connecting. Growing together.

    The Support Representative (Medical Collections) handles a workload of around 700-800 requests from collectors and billers, involving tasks such as sending appeals, medical records, and patient communications to payers and patients. Supporting over 900 collectors and billers, both onshore and offshore, this role manages requests through a task system and places requested documents in a shared space. Responsibilities include opening accounts in the task system, reviewing requests, handling documents, ensuring HIPAA compliance, printing necessary documents via a shared or high-volume printer, including UB04's, 1500's on a red and white form, as well as Medi-Cal CIF, LTC, and appeal forms.

    The team member is responsible for document preparation, task completion via the system, and mailing the documents, utilizing electronic certified mail when required.

    This full-time position spans Monday to Friday, with flexible 8-hour shifts between 7:00 am to 5:00 pm, excluding holidays. Occasional overtime may be necessary based on business requirements.

    We offer 6 weeks of comprehensive paid training. Training hours are scheduled from 8:00 am to 5:00 pm Arizona Time, Monday to Friday.

    Primary Responsibilities:

    • Receive and review all correspondence daily.
    • Follow up on assigned insurance accounts.
    • Assist hospital employees with any emerging needs.
    • We are seeking a candidate with strong communication skills, deadline orientation, self-motivation, excellent follow-up, and customer service aptitude.

    You'll receive recognition and rewards for your performance in an enriching environment that will challenge you and provide clear guidance on succeeding in your role, along with the opportunity for development in other areas of interest.

    Required Qualifications:

    • Must be 18 years or older.
    • 6+ months of experience in Medical Collections.
    • 6+ months of experience in Direct healthcare data collection.
    • 6+ months of exposure to data acquisition and management for project support.
    • Basic proficiency in Windows PC applications and Microsoft Office.
    • Ability to work on-site at 1 East Washington, Suite 900, Phoenix, Arizona.
    • Ability to work flexible 8-hour shifts between 7:00 am and 5:00 pm, excluding holidays, with occasional overtime required based on business needs.

    Preferred Qualifications:

    • Background in a medical/healthcare environment.

    UnitedHealth Group's mission is to enhance well-being and improve the efficiency of the healthcare system for all. We believe every individual, regardless of background, deserves the opportunity to lead a healthy life. However, significant health barriers persist, especially impacting communities of color, historically marginalized groups, and those with lower incomes. Our commitment lies in reducing our environmental impact and providing equitable care to address health disparities and enhance health outcomes — a core priority reflected in our mission.

    Diversity contributes to a healthier environment: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, sexual orientation, gender identity, marital status, genetic information, or any other protected characteristic by law.

    UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test before commencing employment.

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