Universal Banker I - Lake Charles, United States - First Federal Bank of Louisiana

Description

Job Description

About Us

First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years. With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs. We offer Personal and Business Checking Accounts, Savings and CDs, multiple Retirement options, Home Equity Lines of Credit, as well as Mortgages and Consumer Loans. Our established Investment and Insurance divisions also offer a full line of products. Over the years, First Federal Bank has established a reputation for fast, professional service. We believe our customers expect and deserve nothing less.

Position Summary

Serves new and existing customers, both consumer and commercial, with the highest level of courtesy and professionalism. Identifies financial needs of customers and performs paying and receiving bank transactions to individual customers and commercial clients, as well as provides support to branch staff. Demonstrates a high level of efficiency by routinely performing a combination of all teller and basic account maintenance duties. Adheres to the Bank's Customer Service Standards at all times.

Essential Duties & Responsibilities include, but are not limited to, the following:

• Greets customers immediately, in-person and by telephone, and ascertains nature of business; gives information to callers or routes call accordingly
• Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits
• Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices
• Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity
• Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements
• Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies
• Identifies customers financial needs; cross-sells bank products and services; refers customers to FFBLA specialists who provide specific products or services, including insurance and investment representatives
• Sells and prepares official bank checks; orders check for customers; sells visa gift cards
• Issues Debit and ATM cards; performs Debit and ATM card maintenance
• Accepts loan payments and collection items; verifies payment amount and issues receipts
• Assists in opening night depository and works customer's night deposit bags
• Balances cash drawer daily, including periodic trail balancing and batching of checks; secures cash drawer and maintains daily cash limits; buys and sells currency from the vault
• Maintains appropriate currency logs, official check logs, visa gift card and ATM logs
• Performs basic account maintenance functions; completes e-call tickets on debit cards/credit cards for travel exceptions
• Complies with specific job related BSA policies and procedures, including but not limited to: obtains proper identification; completes CIP requirements; completes and submits Customer Transaction Reports (CTR), Suspicious Activity Reports (SAR), Monetary Cash Sale Forms on time and in accordance with BSA policy; recognizes "red flags"; reports suspicious or unusual requests to the BSA and Security Officers; performs OFAC scans in accordance with BSA policy
• Follows all teller and new account policies and procedures, as well as opening and closing and branch security policies and procedures
• Provides access to safe deposit boxes; closes safe deposits boxes, as needed
• Counts and rolls loose coins; prepares change orders
• Types and mails routine correspondence and affidavits; makes copies and scans
• Works with immediate supervisor/manager to maintain and improve customer retention efforts to meet goals for the department
• Acts as temporary relief by filling in at other branch locations, as needed
• Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.

Minimum Qualifications

• High school diploma or general education degree (GED); and a minimum of six (6) months cash handling and related customer service experience required; previous bank teller experience preferred.
• Must understand basic bank products and services
• Must have the ability to explain bank product features and benefits

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.