- Perform all steps, including requirements management, configuration, testing and deployment of financial system application Help Desk into Jira
- Implement and support Jira ticketing system
- Perform system administration for the Jira ticketing system
- Execute Tier 1 and 2 Help Desk activities including the following:
- Resetting passwords, creating/modifying/removing accounts
- Receiving and answering calls/emails from system users
- Explaining and resolving Jira roles and rights issues
- Install software
- Perform patching tasks
- Execute and maintain backups
- Reviewing connectivity issues and identifying next steps
- Provide excellent customer service to ensure continuous business operations
- Ability to identify and document areas of process improvement or enhancement
- Desktop troubleshooting, desktop support, migration of IT equipment, and asset management of all IT components
- Initiate preventive maintenance, analyze system faults, troubleshoot, and run diagnostic tests on operating system and hardware to detect problems as well as be capable of repairing system/environment problems
- Conduct performance monitoring and tuning
- Support Jira add-ons (I.e. Confluence, Bit Bucket, Subversion, Zephyr)
- 4+ years desktop support experience and Microsoft Server Experience
- 2+ years in a role directly supporting customers in a technical capacity
- 2+ years of experience with Jira
- Experience with Desktop, Desktop operating systems, and printing technologies
- Experience with Microsoft Windows Server
- Security + (IAT II) Certification must obtain within 6 months of hire
- Microsoft Server Certifications
- Linux experience
- Understanding of networking, TCP/IP, firewalls, switching and routing.
- Understanding of DoD IA security policies, controls, and documentation
- Secret, JAFAN eligible
- The person in this position must be able to remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
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Jira Administrator - Herndon, United States - ST2 ManTech Advanced Systems Intl
Description
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Jira Administrator/Analyst in Herndon, VA .
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Responsibilities include, but are not limited to:
Required Qualifications:
Desired Skills and Certifications:
Security Clearance Requirements:
Physical Requirements:
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.
