Desktop Support Technician - Rockledge, United States - APR Consulting Inc

Description

APR Consulting, Inc. has been engaged to identify a Field Support Technician


Location:
Rockledge, FL 32955

Position:
Field Support Technician/Desktop Support Technician

Pay Rate:
$24.57/hr.

Duration: 13 weeks

Expected Shift:
Monday-Friday 8:00 am to 4:30 pm

Candidate will travel to many locations throughout Brevard county and the work locations will change daily. All locations are within Brevard County (usually within a 30-mile radius). Mileage will be paid for transportation between facilities.


Minimum Qualifications:

Education:
High school diploma or equivalent required.

Licensure:
None

Certification:
HDI Desktop Support Technician certification must be obtained within 180 days and maintained while in the role

Work Experience:
One year of customer support experience and 6 months of technical support experience.


Primary Accountabilities:
Maintains a high level of security in assigned areas of responsibility, abiding by established policies and procedures.
Applies fundamental customer support techniques to ensure customer satisfaction.

Translates customer concerns and technical solutions in system/application issues in an understandable manner and educates customers on the Standard Environment.

Builds new devices (PCs, laptops, tablets, etc.) to enterprise standards, and ensures all End User devices are secured to Information Security standards.

Participates in the deployment and troubleshooting of computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, medication carts, and applications related to core systems.

Maintains inventory of computer equipment/supplies as new or repaired hardware is received at each facility.

Creates and monitors Incident and Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems.

Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented.

Prioritizes and assigns Support Center cases appropriately and provides customer support and service completion within the priority and case closure standards as agreed to in the departmental Service Level Agreement documentation.

Interacts with Physicians and Health Care Providers and assist them with Electronic Health Record primary and secondary applications, and other application issues as required.

Demonstrates cross functional collaborative teamwork.


Knowledge/Skills/Abilities:
Knowledge of Microsoft Office Applications and Windows Operating systems
Demonstrated exceptional customer service skills and ability to relate to customers' needs and concerns
Good oral, written, and interpersonal communication skills.
Able to handle stressful and dynamic work situations while contributing to a positive team environment
Able to positively and effectively resolve customer concerns in a professional manner
Analytical and problem-solving abilities

Reliable transportation is required to travel to any site to support customer needs, which may require securely transporting IT equipment in a privately owned vehicle.

Ability to work shifts at various times of the day at different geographic locations with additional on-call and weekend responsibilities.

Our client is one of the largest Healthcare Staffing Providers in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is the match for this position please apply today and join our team.

We look forward to working with you