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    • Sales Operations Analyst - San Mateo - Cypress HCM

    Cypress HCM
    Cypress HCM San Mateo

    1 month ago

    Cypress HCM background
    Description

    Job Title: Sales Operations Analyst

    Our GTM Operations organization is actively seeking a highly skilled Sales Operations Analyst to maintain data integrity and hygiene within our Salesforce CRM.

    The ideal candidate will have a strong understanding of Salesforce best practices, excellent communication skills, and the ability to collaborate effectively across departments.

    This role is perfect for a builder at heart who appreciates the operational components needed to build a world-class SaaS company.

    Responsibilities:

    • Maintain and optimize Salesforce database to ensure data integrity and hygiene.
    • Support data availability, cleanliness, process, and governance initiatives.
    • Generate reports and analyze account data regularly, taking appropriate actions with the data, field operations, and IT teams.
    • Assist operations in reviewing data discrepancies and determine the best corrective action to inform future needs.
    • Support data quality maintenance and perform adjustment processes in Salesforce (related but not limited to account creation, duplicates, hierarchies, merge, and deletion).
    • Identify operational requirements and opportunities for improvement where applicable.

    Requirements:

    • Minimum 5 years total professional experience with 2+ years working with sales operations, master data management, sales systems, process, and tools.
    • Expertise in Salesforce CRM and sales data management (inclusive of data quality and governance).
    • Excellent communication skills and ability to communicate with Sales & Operations.
    • Business acumen, analytical, troubleshooting, problem-solving skills are a must.
    • Exceptional interpersonal skills with demonstrated ability to work effectively in a team-based environment with multiple functional groups.
    • Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services.
    • Undergraduate degree required.
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Sales operations analyst