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    Customer Service Specialist - Vancouver, United States - Elite Distributing

    Elite Distributing
    Elite Distributing Vancouver, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary

    We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, and is able to remain calm under pressure.

    Responsibilities

    • Identify the reason for the customer's, collect relevant information, and provide solutions.
    • Refer to premade scripts for a variety of customer service topics.
    • Use best practices in customer service techniques to develop rapport and build relationships with customers.
    • Meet personal and team goals.
    • Attend trainings to maintain up-to-date skills and knowledge.

    Qualifications

    • Previous experience as a Customer Service Representative or in a similar role is preferred verbal communication skills.
    • Understanding of active listening techniques
    • Ability to work well under pressure.
    • Highly organized with the ability to prioritize projects and manage time effectively.


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