Warranty Analyst - City of Industry, United States - Quinn Company CAT

Quinn Company CAT City of Industry, United States

3 weeks ago

Description

Job Description

SUMMARY

The Warranty Analyst review, advise and administer warranty from manufacturers. This position can work from Metro Region. Metro includes the following locations: City of Industry, Foothill Ranch or Riverside.

WAGES

The Warranty Analyst's starting wage will depend on experience and education. $ $25.36

RESPONSIBILITIES

The Warranty Analyst's essential duties and responsibilities include the following. Other duties may be assigned.

• Review and advise warranty work orders to verify allowed warranty coverage, hours billed align with TRG/ERLG guidelines, complete and accurate service reports to ensure jobs are claimable within required manufacturer warranty timeframe.

• Provide training to parts, service and sales personnell about warranty coverages and required documents/information.

• Use equipment and repair information to ensure jobs are ready to create manufacturer warranty claim.

• Reviews repair story and other repair elents to make sure they support the warranty claim.

• Coordinates gathering of warranty related documents from the parts and service departments as needed.

• Process requests for Caterpillar Goodwill and Loaner support for the region.

• Review rejected warranty claims for possible correction and re-submission.

• Corresponds with manufacturers regarding warranty matters as required.

• Provides communication and follow up on warranty work orders waiting to be claimed.

• Create and track requests for additional data sent to service shops prior to invoicing the warranty job for future training needs.

• Access various online resources as part of the warranty process.

• Provide support for the parts department related to parts warranty claims.

• Act as a resource for warranty information. Maintain good working relationship with Parts, Service, Sales and Accounting.

QUALIFICATIONS

High school diploma or general education degree (GED) and 3+ years related experience and/or training; or equivalent combination of education and experience. Candidate must be willing to travel within the Region.

Quinn is an Equal Opportunity Employer M/F/V/DV

Company DescriptionOur history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California.

Now in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 22 locations from Salinas to Foothill Ranch with more than 1600 employees to serve our customers.

We are proud of the success we have built with the help of our customers, our employees and Caterpillar.

Company Description

Our history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California.\r
\r
Now in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 22 locations from Salinas to Foothill Ranch with more than 1600 employees to serve our customers.\r
\r
We are proud of the success we have built with the help of our customers, our employees and Caterpillar.\r
\r

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