Director - Med Clinic Support Line - Roanoke, United States - Health Connect America

Description

Job Description

Come join a team that values you This opportunity is not just a chance to join a healthcare team but an invitation to become part of a community that values excellence, innovation, and compassionate care. At Health Connect America, we understand that the heart of healthcare is not just about treating illnesses but about building relationships with our patients, understanding their needs, and providing care that encompasses the whole person.

The Director of Med Clinic Support Line will work collaboratively with team and other state leaders within the organization to develop and grow an effective line of communication and support services between clients and their providers. The Director of Med Clinic Support Line will oversee a team of individuals who will be working directly with mental health clients, nursing, providers, and other outside resources within the community.

What will I be doing?

• The Director of Med Clinic Support Line will be a leader with a strategic mindset that is able to foster a culture of excellence, collaboration, and continuous improvement.
• Maximize the use of reporting and tracking tools to enhance efficiency, productivity, and quality of client service delivery.
• Proactively identify ways to streamline processes, workflows, and technologies to enhance operational effectiveness.
• Support staff who will be frontline to client service inquiries and scheduling.
• Manages processes around front-line data and forms placed into a client record.
• Ensures that insurance is verified, copays are collected, and authorizations are in place when needed.
• Assists with department failed claims and audits.
• Collaborates closely with department staff and other service departments within the organization.
• Organizes team meetings.
• Clearly communicates and follows policies and procedures.
• Maintains privacy in accordance with HIPAA regulations.
• Supervises Medical clinic staff and complete all tasks associated
• Participates in recruitment and interviewing of potential new staff.
• Completes new hire paperwork, develops orientation and onboarding schedule as well as gathering supporting documentation needed for HR.
• Approves requested Paid Time Off and Leaves of Absence.
• Preforms other duties as assigned.

What are the qualifications?

• Assoicates Degree with 5 years' experience in customer service, healthcare billing/insurance, and collections, preferably in mental health setting.

Am I a Good Fit?

• Excellent interpersonal and active listening skills.
• Proficient in effective and timely documentation.
• Demonstrated ability to supervise and mentor staff, including leading treatment meetings and group supervision.
• Capability to model and promote best practices in leadership.
• Strong networking skills to identify and access community resources.
• Competent in establishing and maintaining professional relationships with various stakeholders.
• Ability to comprehend and implement service definitions accurately.
• Collaborative and cooperative work style with all stakeholders.
• Responsive to performance and conduct feedback.
• Motivational skills to inspire achievement of goals.
• Independent worker with a strong sense of focus and task orientation.
• Commitment to client confidentiality and maintaining professional boundaries.
• Effective time management and decision-making skills.
• Technological proficiency, including Microsoft Office, email, internet, and financial reporting.
• Skilled in critical thinking and problem solving.
• Strong organizational skills, able to plan and manage daily operations and fiscal activities.
• Capable of interpreting and communicating complex information clearly to diverse audiences.
• Ability to analyze data, define problems, and derive valid conclusions.

Health Connect America and its companies are a multi-state, community mental health, behavioral health, family preservation, and therapeutic foster care services provider(s). It is the mission of Health Connect America to create quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

We encourage wellness for our staff by offering competitive compensation and benefits to our full-time team members including medical, vision/dental, 401K, Health Savings Account with company contribution, and paid time off. We also offer an Employee Assistance Program including 8 counseling sessions per year to promote emotional wellbeing.

Health Connect America and its companies are an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

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