IT Service Management Technician II - Franklin - Amphenol CIT

    Amphenol CIT
    Amphenol CIT Franklin

    4 days ago

    Description

    The IT Service Management Technician II will troubleshoot, diagnose and resolve problems related to computer hardware, software, mobile devices, printers and other technology tools and products. Working in a team environment the technician provides end-user support in accordance with established operational measures and document events for reference/tracking purposes.

    Essential Job Functions

    • Receive prioritize and respond to service desk requests by established service-level agreements SLAs
    • Manage user device event tracking through global ticketing system
    • Resolves issues with computer hardware software mobile devices printers via phone or email

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