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    Guest Services Associate - Wilmington, United States - World Equestrian Center Wilmington

    World Equestrian Center Wilmington
    World Equestrian Center Wilmington Wilmington, United States

    3 weeks ago

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    Description

    The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for Guest Services Associates to join our team The ideal candidates will have a passion for providing an exceptional guest experience. Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. This position will need to have a flexible schedule.

    The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.

    Primary Responsibilities:

    The following are highlight items and not meant to be all-inclusive of this position:

    • Greet, register, and assign rooms to guests of facility
    • Responsible for issuing room keys and important information to guests
    • Responsible for making hotel reservations and checking hotel availability
    • Verifies credit card authorization or collect cash payment for all guests
    • Answer main telephone line and transfer to proper departments or guest rooms
    • Review guest accounts and charges upon guest check-out
    • Be familiar with daily events and shows on site
    • Constant contact with housekeeping and maintenance departments with guest issues or concerns
    • Ensure complete guest satisfaction
    • Ensuring daily checklists are completed
    • Completes any direct assignment from Manager
    • Responsible for issuing and signing out Department Manager Keys
    • Balance credit card and cash paperwork for entire day
    • Process credit cards for Settlement
    • Close out day for facility and print reports
    • Insert information from day end reports into spreadsheets for General Manager and Ownership

    Qualifications, Education, Experience, Skills, and Abilities:

    • Previous hospitality/service industry experience preferred, but not necessary
    • Strong oral communication skills
    • Professional, courteous attitude
    • Strong computer skills
    • Ability to work in high paced environment
    • Strong Customer Service skills
    • Ability to Multitask

    The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

    We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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