- In-Person Customer MattersRespond to customer inquiries; research required information using available resourcesHandle customer complaints diligently and according to complaint processIdentify and escalate priority issues as necessaryEnter local company orders placed on locationProcess order changes on submitted orders, only at the direct request of the customer o Issue returned goods authorizations (RGAs) upon request; ensure restocking fees are billed per policyInvestigate, depending on amount, and resolve all shipping discrepancy errorsAs appropriate, leverage RDC personnel to investigate; issue all financial credits warrantedObtain proposed resolution approval for credit issuances > $5,000 from Sector Team Lead, FAInvestigate, depending on amount, and resolve all shipping damage errorsObtain all supportable documentation and picture evidence to support damage claimLeverage resources to submit claims to carrierOn-Location DCP SupportSupport all Distribution Center Processing (DCP) specialists in the execution of their dutiesFacilitate investigative matters that require the assistance of DC staff and managementCustomer Experience & Outbound Processing Specialist ResponsibilitiesWhen not performing the duties above, perform functions of noted specialist roles (see job descriptions)Maintain proper documentation on all matters in Cherwell; communicate identified process improvementsHold oneself to WSS Standards of Service; ensure adherence to WSS policies at all timesAll other duties as assigned
- Competitive Pay
- Annual Discretionary Bonus
- Employee Stock Ownership
- 100% Premium Paid Health Insurance
- WinSavings
Dedicated Service Specialist - Jacksonville, United States - Winsupply Inc
Description
About the Job
Winsupply Sourcing Services (WSS) operates ~2 million square feet of wholesaling warehouse space, while offering inventory and vendor management, to be the premier vendor partner for our customer base.
Our customer base consists of aspiring entrepreneurs who own and operate their own wholesale distribution businesses, now over 650 businesses nationwide. Therefore, this job provides the opportunity to have a direct impact in the success of entrepreneurial small businesses across the United States, and in particular, those that rely on WSS to improve their inventory turnover. WSS transacts with vendors and customers nearly three quarters of a million times in a given fiscal year. In this role, you will help ensure DCP operational excellency by providing on-the ground customer service at our distribution center (DC), and serving as a liaison between our team and the DC.
Leadership Team
Hiring Manager: Amy L. Phillips
Hiring Executive: Brandon C. Yanak, CPA
Job Details
Reports To: Manager, Distribution Center Processing
Direct Reports: None
Pay Rate: Hourly
Key Job Responsibilities by Assigned Service Sector
Qualifications
Associate's Degree in Business, Business Administration or related field. In lieu of degree, relevant experience considered. Experience in wholesale industry a plus. Proficient with office technology and software.
Competencies for Success
Customer-focused mindset; detail oriented; analytical / critical thinking; effective verbal / written communication.
Available Job Benefits
Winsupply Sourcing LLC is an equal opportunity employer.