- Providing exceptional service to customers
- Working with Apogee to address end-user and network escalations
- Working with Apogee to coordinate client activities (e.g. move-in)
- Responding to emergency outages promptly
- Monitoring, investigating and retiring equipment alarms
- Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
- Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
- Tracking and updating escalation tickets
- Working with Apogee on customer install activities as needed
- Seeing that Apogee's policies and end-user agreement are upheld in your perspective region
- Generating reports as required
- Attending training events as required
- Other documentation and administrative duties as requested
- Experience with commercial-grade networking equipment
- Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
- Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
- Certifications such as Net+, CCENT, CCNA, CWTS
- Experience with Cable TV "headend" equipment
- Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field
- 2-3 years of help desk or technical support experience
- 2-3 years of customer support experience
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave
-
Master/Technician in Electrical Engineering
1 week ago
Quantum Innovations Ithaca, United StatesBayernwerk Netz GmbH | Unterschleißheim | Permanent | Full-time | · We make it possible for around 7 million people in our Bavarian supply areas to be reliably supplied with energy. The energy transition is successful, as decentralized generation plants already feed green electr ...
-
Talent4Health Ithaca, NY, United StatesTalent4Health is seeking a travel Long Term Care Sterile Processing Technician for a travel job in Ithaca, New York. · Sterile Processing Technician · ~ Discipline: Allied Health Professional · ~ Shift: 8 hours, days · ~ Employment Type: Travel · Travel Sterile Processing Te ...
-
Associate Director, Network and Systems
2 weeks ago
Ithaca College Ithaca, United StatesJob Summary:? · The Associate Director for Systems and Network willguide the day-to-day direction, design, implementation, and ongoing maintenance of Ithaca Colleges IT infrastructure. This role will focus on the critical areas of network architecture, server management, data cen ...
-
Surgical Technician- Ithaca City Harbor
6 days ago
Guthrie Ithaca, United States Full timeJob Description · Position Summary: · Assists Physician in OR and in office routine. · Education, License & Cert: · Graduate of an accredited Surgical Technician School, or LPN with a current license in the state of practice, or completion of a completed an appropriate trai ...
-
associate director, network and systems
2 days ago
InsideHigherEd Ithaca, United States Administrative Jobs ,Job Summary: The Associate Director for Systems and Network will guide the day-to-day direction, design, implementation, and ongoing maintenance of Ithaca College's IT infrastructure. This role will focus on the critical areas of network architecture, server management, data cen ...
-
Oncologists Job
2 weeks ago
VCA Animal Hospitals Ithaca, NY, United StatesVCA Colonial Animal Hospital ( is seeking a board certified or residency trained **Oncologist** to join our well established, AAHA accredited referral, emergency, and general practice in beautiful **Ithaca, New York.** · At VCA Colonial, our practice is the perfect mix of general ...
-
Pilot Plant and Lab Technician
4 days ago
Eurofins USA Food Testing Ithaca, United StatesJob Description · Job DescriptionCompany Description · The National Food Lab, a division of Eurofins, is a fast-growing company with a vision to be the destination for tailored solutions for the food industry beginning to end. Our mission is to provide services that help food, be ...
-
Travel Medical Laboratory Technician
1 day ago
Sunbelt Staffing Ithaca, United StatesJob Description · Job DescriptionMinimum 1+ years Medical Tech experience required. · Sunbelt Staffing is seeking a qualified Travel Medical Laboratory Technician (MLT) to join our network and contribute to a thriving healthcare setting in Ithaca, NY. This 26-week contract offers ...
-
NebulaTech Munsons Corners, United StatesIntroduction: · The SPIESAG GmbH, a specialist in energy infrastructure in the CityNetworks & Grids division, is seeking a strong addition to our existing team at Munsons Corners. · Responsibilities: · Construction of underground low and medium voltage networks for energy and ind ...
-
Desktop Support Technician
1 week ago
Wagner Lumber Owego, United StatesDesktop Support Technician Summary · Wagner Hardwoods is searching for a Service Desk Associate to join our team at our Owego, NY location. In this role, the qualified candidate will be working directly with internal users and our support team. The individual will also be respon ...
-
Maintenance Tech 2 Plant
1 week ago
Advanced Drainage Systems Waverly, United StatesOverview · At ADS, no idea is off limits, and we celebrate creativity and bold moves. For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-bill ...
-
Maintenance Engineer
2 weeks ago
Tishman Speyer Properties Maine, United StatesMaintenance Engineer – ME page is loaded · Maintenance Engineer – ME · Apply · locations · Tainan, Tainan City · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR · At Air Products, our purpose is to bring people together to reimagine what ...
-
Travel Radiology Technician
3 days ago
Medical Edge Recruitment Elmira, United StatesMedical Edge Recruitment is seeking a travel Radiology Technician for a travel job in Elmira, New York. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, da ...
-
Engineer - Meter Services
1 week ago
Iberdrola SA Maine, United StatesEngineer - Meter Services page is loaded · Engineer - Meter Services · Solicitar · locations · Estados Unidos, Nueva York, Geneva · posted on · Publicado hace 28 días · job requisition id · R-04468 · The salary range for this position is dependent on experience level ran ...
-
Ramboll Group A/S Maine, United StatesWe invite you to bring your talent and professional interest in Ports and Marine Engineering and Design into play as part of Ramboll's international network of Ports and Marine Engineers. We are looking for people with enthusiasm and a good track record in forming part of a high- ...
-
Ramboll Group A/S Maine, United StatesPrincipal / Lead Engineer – Tunnels & Underground Structures · We invite you to bring your talent and professional interest in Tunnel and Underground Engineering and Design into play as part of Ramboll's international network of Tunnel and Underground Engineers. We are looking f ...
-
Study Director, Preclinical
1 week ago
The Jackson Laboratory Maine, United StatesWe are growing · The Jackson Laboratory (JAX) has expanded capacity at a new state-of-the-art preclinical facility located at Momentum Labs in Gainesville, Florida. · We are currently seeking passionate individuals who are eager to contribute to our mission and accelerate drug d ...
-
Technician II
4 days ago
RCG Moody International Limited c/- Intertek Cortland, United StatesTechnician II - Electrical · Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for a Technician II - Electrical to join our Hazardous locations (HAZLOC) team in Cortland, NY. This is a fantastic opportunity to start or g ...
-
Technicians - HVAC 3rd Shift, Cortland, NY
1 week ago
RCG Moody International Limited c/- Intertek Cortland, United StatesTechnicians - HVAC 3rd Shift, Cortland, NY · Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for Technicians to join our Electrical team, and support the HVAC department in Cortland, NY. · Intertek is a trusted provide ...
-
Patient Care Tech
1 week ago
Guthrie Cortland, United States Paid WorkPosition Summary: · Provides general support tasks (clinical and non-clinical) for assigned patient care area. Works with other members of the patient care team to deliver care to patients in age groups including newborns, infants, children, adolescents, adults, and geriatrics. I ...
Network Technician - Ithaca, United States - Apogee
Description
Job Description
Job DescriptionWe're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
Field Service Representatives are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. You'll do all this onsite interacting daily with our customers, which means you'll need to have a professional attitude and appearance. You'll report directly to a regional supervisor.
You'll be a full-time worker, located at on campus at Ithaca College.
The hourly rate for this position is $20-$30/hour, depending on experience.
Here's your job:You'll love this job if this describes you:
Deeply ingrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.
Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).
Requirements
Physical requirements. You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 50 lbs.
On-call Environment. This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.
Driving and Criminal Background. We take the safety of our team and our customers very seriously. You must have and maintain a valid driver's license. You must also pass a criminal background check to work on any of our customer's properties.
Travel. You will have to travel occasionally for training, projects, and other campuses to assist another department. All travel costs are covered by Apogee.
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodation:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,
