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Ann Arbor

    DevOps Engineer - Ann Arbor, United States - Synergy Consulting Group, Inc.

    Synergy Consulting Group, Inc.
    Synergy Consulting Group, Inc. Ann Arbor, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Hybrid - 2-3 days in office per week as needed.

    Job summary:

    The DevOps Engineer II works within the US Technology group and cross-functionally with other IT groups. These Engineers have responsibility for the operability of IT systems involved in Point of Sale and other core functions.

    Main responsibilities:

    • Leading system problem solving efforts alongside with development and/or support teams
    • Designing and implementing Splunk dashboards for effective application and system monitoring
    • Defining, developing and maintaining PowerShell automation scripts
    • Proactively identifying and resolving system issues impactful to business operations
    • Leading or participating in the triage and resolution of critical, high visibility system impacts
    • Ensuring application and system configuration compliance of systems
    • Participating in the operational grooming of store software pilots
    • Coordinating software deployments for Point of Sale systems
    • Delivering store technology operational insights to other IT groups
    • Analyzing systems and procedures to identify value add improvement opportunities
    • Teaching Support teams proper support procedures and techniques
    • Working with project teams on new solutions or technologies being developed for stores and ensuring a smooth transition to operations
    • Provide technical support and operations training to team members
    • Documenting support standards and procedures

    Job requirements:

    1. 5+ years in IT Operations or Systems Administration/Management
    2. Experience with blended Microsoft and Linux infrastructures, preferably at the enterprise level
    3. Experience in software deployment tools and solutions
    4. Experience in configuration management tools and solutions
    5. Expertise and experience in system monitoring and analysis using Splunk or similar log analyzers
    6. Expertise and experience in Windows triage and support
    7. Solid understanding of IP networking and VLANs
    8. Strong experience with PowerShell, DSC or other Infrastructure as Code frameworks
    9. Experience with virtualization platforms, or containerized workloads such as, Hyper-V, VMWare ESXi/Vcenter, Docker, containers.
    10. Experience managing and supporting ChromeOS and Google Workspace
    11. Experience in cloud computing such as, Azure, AWS, GCP
    12. Experience in Linux distributions such as, RedHat, SUSE, Ubuntu
    13. Process development and process improvement knowledge, such as Lean Six Sigma
    14. Some project management experience
    15. Ability to participate in 24x7 On-Call rotation

    Competencies:

    Candidates must perform at the appropriate proficiency level for the organization's core competencies and leadership competencies (if applicable).

    Competency

    Behaviors

    Leader of Self

    · Ensures Accountability: Holding self and others accountable to meet commitments.

    · Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

    · Self-Development: Actively seeking new ways to grow and be challenged using both successes and failures as development channels.

    · Customer Focus: Building strong internal and external customer relationships and delivering customer-centric solutions.

    · Communicates Effectively: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences.

    · Drives Results: Consistently achieving results using good judgement, even under tough circumstances.

    Other

    • Ability to travel – 10%
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