Technical Support Specialist - Herndon - Acclaim Technical Services

Acclaim Technical Services Herndon

1 month ago

Full time

Description

Job Overview

Acclaim Technical Services is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies.

We are actively hiring a Technical Support Specialist with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA.

The qualified candidate will provide support to a telephone and trouble ticket oriented Service Desk in support of a customer's mission-oriented IT infrastructure.

Key Responsibilities

Provide tiered troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools.
Serve as liaison between the end users / customers and Sr. technical staff if problems are escalated.
In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).
Monitor system alerts using various proprietary applications on multiple networks.
Identify and document alerts using the ticketing system and notification emails. Escalate issues to Tier 2/3 and provide troubleshooting assistance.
Manage user accounts (account creation, permission modification, enabling/disabling, and password resets using Active Directory).

Requirements

TS/SCI with polygraph required
This position is for a 12-hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays)
Skills:
Windows Server 2016/2019
Windows 10
Linux (CentOS, RedHat, Ubuntu, Debian)
VMware (vSphere)
Storage (Disaster recovery, replication) concepts
Networking (routing and switching, firewalls, load balancing, DNS, DHCP)
Active Directory

Salary Range

$60,000 - $80,000 per year

Benefits

Equal Employment Opportunity / Affirmative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law.

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