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- Monitor the entire network environment.
- Collect performance statistics on the reliability and efficiency of networks.
- Create incident tickets for exceptions and manage the lifetime of the incident.
- Troubleshoot all level I incidents and escalate to higher levels as needed.
- Monitor production network environment using a combination of monitoring tools to ensure availability
- Coordinate field router intrusive and non-intrusive testing and repair of circuits
- Coordinate onsite dispatch of Telecommunication vendor repair services
- Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem
- Discover faults and conditions in a proactive manner, and diagnose cause where appropriate and resolve expeditiously
- Escalate issues and problems according to procedures and best judgment
- Perform periodic health checks of systems
- Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve.
- Diagnose problems and resolve in an expeditious manner.
- Work with Engineers to resolve production problems.
- Write coherent trouble ticket notes on production incidents and problems.
- May write or revise system documentation and procedures.
- Configure and maintain monitoring tools.
- Other duties as assigned.
- Minimum of 2 years of experience in a Help Desk or high volume call center preferred
- Minimum of 2 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
- Minimum of 2 years of progressively responsible work experience in network and / or server monitoring skills
- Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
- Specialties NOC/ Process writing skills of training a plus
- Experience in Monitoring Theory / Implementation
- Experience in current Internet network hardware and software technologies
- Diagnostic experience of a variety of monitoring applications such as Solarwinds, negios
NOC I Engineer - Fort Lauderdale, United States - Hotwire Communications
Description
RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.