Customer Service Representative - Shepherdsville, United States - Elwood Staffing

Description

Job Description

Customer Service Representative

This position is responsible for inventory control through our system and communicating with customers about their inventory. This role will also require you to be in tune with all customers' needs so that you can lead inspectors on how they need to handle special situations that may arise.

Company Profile

Industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record.

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More

Customer Service Representative Details:

• Temp-to-Hire position
• $18.00 /hour
• Full Time work available
• Weekend work required
• First Shift (Monday through Friday from 08:00am to 05:00pm)
• Must have previous CSR experience
• Creates tickets, closes tickets when driver is out gated. Run driver bookings, books containers (boxes). Enters bookings, sale equipment, re-deliveries into logistics operating system.
• Verifies lift que, checks for accuracy, consistency and turn times in logistics system, research and fixes discrepancies.
• Answers phone calls and emails; books customers, provides inventory information to customers. Verifies bookings and inventory equipment.
• Data entry. Communicates effectively with drivers, dispatchers, lift operators, inspectors, external customers, steamship lines and leasing companies.

Customer Service Representative Qualifications:

• Excellent written, verbal, and interpersonal skills with the ability to effectively communicate with owner operators/contractors, employees, and customers.
• Able to maintain attention to detail in a fast-paced, high-volume environment.
• Able to establish priorities, work independently, and proceed with objectives without supervision.
• High school diploma/GED preferred. MS Office
• Customer Service oriented Builds interpersonal relationships.
• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Our commitment to you: Real People. Fast job offers. No Robots.

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Visit, email, call, or text us today Walk-ins are welcome

Shepherdsville, KY

1707 Cedar Grove Road #9

Shepherdsville, KY 40165

*See above for qualifications

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