Workforce IT Customer Service - Middletown - SUNY Orange

    SUNY Orange
    SUNY Orange Middletown

    7 minutes ago

    Description
    Job Description:
    In support of SUNY Orange's workforce development strategy, the SUNY Orange Plus unit supports the creation of opportunities focused on providing high-impact solutions to local employers, including strengthening employees' skills and competencies through customized workforce development training and services.
    We currently have a need for a qualified Non-Credit Instructor to deliver a short-term training program focused on customer service excellence in IT support environments. This course is designed to strengthen communication, emotional intelligence, customer-interaction, and problem-resolution skills for individuals working in or preparing for IT support and help-desk roles. The instructor will deliver interactive, skills-based training that emphasizes applied learning through role-playing, case studies, simulations, and guided reflection.
    Requirements:
    Education/Credential Required: Bachelor's degree in Information Technology, Communications, Business, or a closely related field, or an equivalent combination of education and professional experience.
    Experience Required:
    • Minimum of two years of recent, professional experience in IT support, help-desk environments, technical customer service, or related fields.
    • Minimum of two years of experience facilitating workshops, training sessions, or adult learning environments.
    • Knowledge of customer service best practices, communication strategies, and professional standards applicable to IT support roles.
    Preferred Knowledge, Skills, Abilities and Worker Characteristics:
    • Experience teaching communication skills, emotional intelligence, customer-experience training, or professional development topics.
    • Industry certifications (e.g., CompTIA, ITIL, customer service, or related credentials) preferred.
    • Strong presentation and facilitation skills in interactive adult-learning settings.
    • Ability to translate IT customer service concepts into practical, real-world applications.
    • Excellent interpersonal and communication skills.
    • Ability to create an engaging and inclusive learning environment.
    Additional Information:
    Deadline for Applying: Open until filled
    Position begins: ASAP
    Salary: $35 - $38 per hour, commensurate with experience. Part-time, not to exceed 29 hours per week. Day, evening, and/or weekend availability required.
    Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, ,
    Application Instructions:
    Create a SUNY Orange Employment Account by clicking on the APPLY NOW button. Upload the following documents, which are required for consideration:
    • Cover Letter
    • Resume
    • References: Include three (3) professional references (including names, phone numbers and e-mail addresses). References will not be contacted without prior permission of the candidate.
    • Orange County Community College values a diverse and inclusive community. Please include in your cover letter an answer to the following questions:
      • How has diversity and inclusion played a part in your career?
      • How would you bring that insight into your position at the college?
    Official transcripts will be required upon employment. Foreign transcripts which are not accompanied by an evaluation from an approved agency may not be reviewed. Applicants may contact NACES (National Association of Credential Evaluating Service) at to obtain a list of members providing this service. Any expenses incurred for this service must be borne by the applicant. Foreign transcript translations by applicant or educational institution are not acceptable.
    All applicants must have the legal right to accept employment in the United States. SUNY Orange does not support visa applications.
    Employment at the College may be subject to the favorable result of a background investigation.
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