Jira Service Management Setup for MSP
1 month ago

Job summary
We are looking for an experienced Jira Service Management / ITSM specialist to complete the configuration of our customer-facing IT support portal.We need someone who can configure and validate the following:
Customer portal cleanup and branding
Client Organisations and customer isolation
Request types and portal groups (IT Support, Microsoft 365, Security, Changes)
Severity-based incident model (Severity 1–4)
Plan-based SLAs (Core / Growth / Enhanced)
Email-to-ticket configuration and auto-replies
Agent queues and SLA-driven sorting
Basic automations (severity mapping, notifications, escalations)
Detailed checklist will be provided.
- Fully configured Jira Service Management portal
- Sverity- -and plan-based SLAs working correctly
Job description
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