Jira Service Management Setup for MSP

Only for registered members United States

1 month ago

Default job background
$120 - $0 (USD) budget

Job summary

We are looking for an experienced Jira Service Management / ITSM specialist to complete the configuration of our customer-facing IT support portal.

We need someone who can configure and validate the following:

Customer portal cleanup and branding
Client Organisations and customer isolation
Request types and portal groups (IT Support, Microsoft 365, Security, Changes)
Severity-based incident model (Severity 1–4)
Plan-based SLAs (Core / Growth / Enhanced)
Email-to-ticket configuration and auto-replies
Agent queues and SLA-driven sorting
Basic automations (severity mapping, notifications, escalations)
Detailed checklist will be provided.
  • Fully configured Jira Service Management portal
  • Sverity- -and plan-based SLAs working correctly

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • MSP Engineer

    2 weeks ago

    Only for registered members Canton

    Elevate Technology Solutions is seeking a MSP Engineer / Network Systems Engineer to support our Managed Services (MSP) clients.This role requires a technically strong engineer who enjoys problem-solving, working across diverse environments, and delivering high-quality IT support ...

  • Director, MSP

    1 month ago

    Only for registered members Charleston

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. · The MSP business is one of Rubrik's fastest growing segments. · ...

  • MSP IT Director

    1 month ago

    Only for registered members Lakewood

    Job summary · MSP IT Director job in Lakewood at Vidorra Consulting Group. Responsibilities include leading IT operations and service tickets, overseeing infrastructure and systems oversight. · ...

  • Director, MSP

    1 month ago

    Only for registered members Charleston, WV

    The Director of Americas MSP will be a highly visible and strategic role within the MSP organization. · Analyze our existing business and identifying opportunities and strategies to expand into additional markets and MSP partnerships. · Sell to them as a customer and build them a ...

  • MSP IT Director

    4 weeks ago

    Only for registered members Lakewood

    We are seeking an experienced MSP IT Director to join our growing team and serve full-time onsite with one of our largest healthcare clients in Lakewood, NJ. This is a highly visible leadership position responsible for overseeing daily IT operations, providing technical direction ...

  • MSP Supervisor

    1 month ago

    Only for registered members Fresno, CA

    We are seeking a dynamic and proactive MSP Supervisor to lead and oversee our Managed Service Provider (MSP) operations. · 3+ years of managerial experience in an IT environmentDemonstrated accountability for service delivery and team performanceStrong understanding of MSP servic ...

  • MSP IT Director

    1 month ago

    Only for registered members Lakewood, NJ

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vidorra Consulting Group, is seeking the following. Apply via Dice today About The Job MSP IT Director Location: Lakewood, NJ (Onsite) Department: Managed Services Provider (MSP) ...

  • Only for registered members Lakewood

    We are seeking an experienced MSP IT Director to join our growing team and serve full-time onsite with one of our largest healthcare clients in Lakewood, NJ. · Technical & Strategic Leadership: Act as the senior-most onsite technical resource,Infrastructure & Systems Oversight: L ...

  • MSP IT Director

    2 weeks ago

    Only for registered members Lakewood, NJ

    +DAS Health is seeking an experienced MSP IT Director to join their growing team and serve full-time onsite with one of their largest healthcare clients in Lakewood, NJ. · +Technical & Strategic Leadership: · <ul style= ...

  • MSP Technician

    3 weeks ago

    Only for registered members Billerica

    We are keen on candidates who demonstrate a robust work ethic, take ownership of challenges, and aspire to grow within a stable MSP environment. · A seasoned MSP professional to enhance our technical team. · ...

  • MSP vCIO

    4 weeks ago

    Only for registered members Orlando

    The vCIO role is integral to the success of both clients and the MSP. · The vCIO works to understand each client's business, technology use, and strategic goals to recommend solutions that enhance operational efficiency. By collaborating with the Managed Services Team, · the vCI ...

  • MSP IT Director

    1 month ago

    Only for registered members Lakewood, NJ

    MSP IT Director leads technical and strategic initiatives for a Managed Services Provider (MSP). They oversee daily IT operations, client relationships, and infrastructure management. · ...

  • MSP vCIO

    4 weeks ago

    Only for registered members Orlando, FL

    The vCIO role is integral to the success of both clients and the MSP. · ...

  • MSP vCIO

    4 weeks ago

    Only for registered members Orlando Full time

    The vCIO role is integral to the success of both clients and the MSP. The vCIO works to understand each client's business, technology use, and strategic goals to recommend solutions that enhance operational efficiency. · ...

  • MSP Engineer

    2 weeks ago

    Only for registered members Canton, MA

    ++Elevate Technology Solutions is seeking a MSP Engineer / Network Systems Engineer to support our Managed Services (MSP) clients. · ++Provide hands-on technical support for MSP clients across server, desktop and network environments · ...

  • MSP Technician

    1 month ago

    Only for registered members New York

    Diligex is seeking an MSP Technician to join our growing team on a full-time basis. · ...

  • Only for registered members Lakewood

    DAS Health es un proveedor líder de soluciones de salud IT y gestión. Buscamos un MSP IT Director experimentado para sumarse a nuestro equipo creciente. · ...

  • MSP Crewing

    1 week ago

    Only for registered members Remote job

    +Job summary · The Argosea Group is recruiting a full marine crew complement for a new, state-of-the-art Multipurpose Support Platform (MSP) vessel supporting U.S. Navy operations. · This is a short-term, high-profile assignment involving vessel delivery from the UK to the United ...

  • Only for registered members Lakewood, NJ

    We are seeking an experienced MSP IT Director to join our growing team and serve full-time onsite with one of our largest healthcare clients in Lakewood, NJ. · Technical & Strategic Leadership: Act as the senior-most onsite technical resource... · ...

  • Only for registered members New York

    This is a full-time role for an IT Technician – MSP / Help Desk Support. The IT Technician will be responsible for diagnosing and resolving hardware, software, and network issues, · Diagnosing and resolving hardware, software, and network issues. · Offering technical support. · C ...

  • Only for registered members Staten Island, NY

    This is a full-time on-site role located in Staten Island NY for an IT Technician MSP / Help Desk Support The IT Technician will be responsible for diagnosing and resolving hardware software and network issues offering technical support and conducting troubleshooting for end-user ...